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IT DIY:  IT Do It Yourself - [visit our new KnowledgeBase tool:

Welcome to the  IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions.. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.

Use the following categories to guide your search.  If you cannot find the category below, use the search bar located on the top right corner of the page.

Account Management

Application Support

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Software Available to Faculty & Staff

Software Available to Students

Rice On the Hub | Software discount for Rice faculty, staff, students

Rice On the Hub | Can't see any products?

OnBase | Department use only

Classroom Support

Cloud Computing

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Collaboration Tools

Course Management

Data Management

Document Imaging & Workflows

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Email Management

Event/Activity Support

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IT Alerts - IT-Alerts History




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Hardware Guidelines

Laptop Guidelines for Students

Mobile Devices


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Clean Access

Storage (U:drive | Personal Storage)

Connect to Wired RiceNet3 Network (Duncan & McMurtry College)

Connect to Wired Network





Remote Connect/Tools

Research Computing





Box at Rice University 

more about Box at Rice University >>


Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.

Online Help

IT Online Documentation for IT Tutorials.

Phone:  713.348.4357 (x-HELP)

Request for assistance or to report all IT-related issues.


Online Help Desk Form

Use this online form for New Request for assistance.



Email from account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue. 
For example:  wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.


Ticket Status

Log on to Request Tracker to check your ticket status.
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