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OIT has completed the maintenance on the campus storage systems. If you experience problems with accessing files on storage.rice.edu or crate.rice.edu, please contact the Help Desk at helpdesk@ricee.edu or ext. 4357.
OIT Networking has completed maintenance on the PDC Border Router.  Please report any issues to the Operations (x6989).
OIT Networking will be performing a planned maintenance on the PDC Border Router starting at 8:00pm. Notification will be sent at completion.
The planned maintenance is in progress on the campus storage systems. A notification will be sent at its completion.   Regards, Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
OIT will perform maintenance on the campus storage systems as part of a hardware refresh beginning at 6:00pm. During this work there will be brief intermittent delays in accessing files on storage.rice.edu and crate.rice.edu. A notification will be sent at the completion of the work.
Users are reporting issues will sending email. The message "failed" to send messages and SMTP login failures,  We have identified a mail system hardware failure. The services have been restored.
OIT Networking has completed maintenance on the network switches in the BRC that service floors 9-10.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches servicing the BRC floors 9-10.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT has completed maintenance on the campus website load balancer devices. Please report any issues to the Help Desk at helpdesk@rice.edu or at ext. 4357.Regards,Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
OIT will be performing maintenance on the campus website load balancer devices starting at 10:00pm. It is anticipated that there may be briefinterruptions in access to websites during this work. A notification will be sent when the work has been completed.Regards,Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
OIT Networking has completed maintenance on the network switches in Fondren.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Fondren Library.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in George R Brown Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in George R Brown Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the Policy Routers in Mudd 109.  Please report any issues to the Operations (x6989).
OIT Networking will be performing a planned maintenance on the Policy Routers in Mudd 109 starting at 5:00am. Notification will be sent at completion.
OIT Networking has completed maintenance on the LOM switches in PDC Pod-A.  Please report any issues to the Operations (x6989).
The maintenance on the Campus Mail System has been completed. Please report any problems to the Helpdesk (xHELP, help@rice.edu). Regards,Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
Maintenance on the campus Mail Systems will begin at 6:00am. There will no Email service for approximately 30 minutes. An ITAlert will be posted at the completion of the work.Regards,Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
OIT Networking will be performing a planned maintenance on the LOM switches in PDC Pod-A. Notification will be sent at completion.
Network services have been restored. Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
One of the network switch in Lovett Hall is currently offline affecting both wired and wireless services.  Tech is en-route to investigate.
OIT Networking has completed maintenance on the network switches in Humanities and Anderson Architecture.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Humanities and Anderson Architecture.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Duncan Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Duncan Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
Maintenance on the campus Mail Systems will begin at 6:00am. There will no Email service for approximately 1 hour. An ITAlert will be posted at the completion of the work.   Regards, Kenneth Marshall, PhD--Mgr./Middleware, Development and IntegrationRice University Office of Information Technologyktm@rice.edu / 713-348-5294
OIT Networking has completed maintenance on the network switches in Baker Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OITNetworking will be performing maintenance on the network switches in Baker Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches servicing the BRC floors 6-8.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches servicing floor 6 through 8 of the BRC.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
Banner firewall maintenance has been completed.
Maintenance on the Banner firewall has begun. Banner will be unavailable during this maintenance period.
OIT Networking has completed maintenance on the connect.rice.edu VPN service.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the connect.rice.edu VPN service at 5:45 am.  The service will be unavailable for 10 minutes.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Herring Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Herring Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
The issue with inordinate spam leaking through the Proofpoint anti-spam cloud service has been resolved.  If you feel you are still experiencing an issue with spam, please contact the Help Desk at #4357 or at helpdesk@rice.edu.
We are noticing an inordinate amount of spam making it through the Proofpoint (anti-spam) cloud service.  We are currently investigating the issue with Proofpoint.  As soon as we get an update, we will send out a follow-up up message.
OIT Identity and Access Management completed the account maintenance shortly before 5pm today.
Planned Account Maintenance
OIT Identity and Access Management will be performing some account maintenance today from 8am to about 5pm.  This change is expected to be totally invisible to users. Notification will be sent upon completion.
OIT Networking has completed maintenance on the network switch servicing the BRC 11th floor.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switch servicing the BRC 12th floor.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Razor Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Razor Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Anderson Biology.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Anderson Biology.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
RNAS move complete
The migration of RNAS from the Hitachi to the Isilon is complete. If a client reports being unable to write to an RNAS share, have the client restart their system. The source data has been preserved in a read-only state at \\rnas-archive.rice.edu  
The RNAS move to the Isilon has been completed. Shares are ready for review.  
RNAS is in read-only mode for final data synchronization to the Isilon.  
Maintenance is completed and access to legacy servers: classes.rice.edu and organization.rice.edu and the web pages they serve is once again available.  Please report any issues to the Help Desk (x4357).
OIT Networking has completed maintenance on the network switches in Dell Butcher.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Dell Butcher.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Alice Pratt Brown.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Maintenance will begin shortly on the old, legacy servers: classes.rice.edu and organization.rice.edu.  During the maintenance, access to these servers and the old web pages served from them, will be unavailable.  OIT will notify when the maintenance work is complete.   
OIT Networking will be performing maintenance on the network switches in Alice Pratt Brown.  During this time, connectivity will be intermittent.  Notification will be sent at completion.
The system has been restored to normal service levels. If you see a device that is not properly connecting as it normally does to the network, please let us know by logging a ticket via https://oit.rice.edu/request-help.  
Due to issues with RiceNet device registration system encountered last night, the Policy Routers maintenance scheduled for this morning has been canceled. We will post a new date on change control meeting. 
This evening, Networking detected an issue with the RiceNet device registration system that caused some client devices (printers, copiers, desktop systems) to be placed into a registration network instead of their normal network.  This has only affected some wired devices in campus buildings (potentially 1,300 of the 27,000 connected devices).  Data Center servers are not affected at all.  Networking has restored the registration database and is in the process of reconnecting devices.…
OIT Networking has completed maintenance on the network switches that service the BRC floors 3-5. Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches that service the BRC floors 3-5.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed the planned maintenance on the LOM switch in PDC Pod-A. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on the LOM switch in PDC Pod-A. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Oshman Design Kitchen and 1st & 2nd floor of BioScience building.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Oshman Design Kitchen and 1st and 2nd floor of BioScience building.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on the campus wireless network. The maintenance will begin at 11:15 PM and conclude at 1 AM. If you experience connectivity issues after the maintenance window, please contact the OIT Help Desk at 713-348-HELP (4357).
  The subject of the email is: Date Issued: 05/25/2018 The email text is:  Date Issued: 05/25/2018 Ticket No: 2991029Hello,            Request Granted- As you have requested, your Rice University Account will be suspended shortly. The message then presents a link that takes you to a Qualtrics warning page. This link has already been blocked by OIT Security. Delete the message. If you submitted your credentials, change your password.…
There is a new Phishing message with subject: Fwd: Unpaid invoice [ID:XXXXX] (Where XXXXX is a random number) This phishing email is pretending to be an invoice with a .iqy attachment. Do not open attachment and delete the message. If you clicked on the attachment, please contact the Help Desk at #4357 or at helpdesk@rice.edu for assistance. Thank you
OIT Networking has completed the planned maintenance on Mudd building core router. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on Mudd building core router. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Herzstein Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Herzstein Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
The Philo support team acknowledge that they made an accidental error when making a change to our service.  They have corrected it, and rice.philo.com is now working properly.
Philo IPTV Outage
The Philo IPTV service is currently unavailable on campus.  This is a managed service from Philo, so we have opened a support case with them to investigate.  An update will be posted to OIT-Alerts as soon as we know the root cause or have a solution deployed.
OIT Networking has completed maintenance on the network switches in Anderson Continuing Studies.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Anderson Continuing Studies.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on the the wireless network in the Mudd Lab building. The maintenance will begin at 11:20 PM and conclude at 1 AM. If you experience connectivity issues after the maintenance window, please contact the OIT Help Desk at 713-348-HELP (4357).
OIT Networking is investigating some intermittent connection issues following the maintenance on the PDC Pod-A this morning. Some examples include - delays in sending email or failures logging into docs.rice.edu. Please contact OIT Network Operations at 713-348-4989 for any on-going issues.
OIT Networking has completed the planned maintenance on the PDC Pod-A. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance in PDC Pod-A. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switch in Allen Center.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the Allen Center 4th floor network switch.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.  
OIT Networking has completed maintenance on the network switches in Keck Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking has completed the planned maintenance on BioScience core router. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing maintenance on the network switches in Keck Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on BioScience core router. Notification will be sent at completion.
OIT Networking has completed the planned maintenance on Mudd distribution router 4. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on Mudd distribution router 4. Notification will be sent at completion.
We experienced a short network interruption in some buildings this morning.  We know that Hermann Brown, the Mudd building and the FE&P main building were affected.  If you reboot your device, it should come back online after the reboot.  If you continue to have issues, please contact the Help Desk at #4357 or email them at helpdesk@rice.edu for assistance.
OIT Networking has completed the planned maintenance on the Baker College, Brown College and Martel College distribution routers. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on the Baker College, Brown College and Martel College distribution outers. Notification will be sent at completion.
OIT Networking has completed the planned maintenance on the Cox Engineering distribution routers. Users are advised to reboot their workstations. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on the Cox Engineering distribution routers. Notification will be sent at completion.
OIT Networking has completed the planned maintenance on the Baker College, Brown College and Martel College distribution routers. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.
OIT Networking will be performing a planned maintenance on the Baker College, Brown College and Martel College distribution outers. Notification will be sent at completion.
A phishing message with the Subject: Important Notice from Employee Portal is NOT a legitimate email.If you clicked on the link and provided any of the following information, NetID/Password and/or Esther UserID/Password, you should your password for your NetID and Esther. Changing your Esther PIN:: https://esther.rice.edu/selfserve/twbkwbis.P_WWWLogin, enter UserID and select "Forgot PIN". Changing your NetID password, login: https://mynetid.rice.…
OIT Networking has completed maintenance on the network switches in Herman Brown Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Herman Brown Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

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