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Due to an unrelated issue with a redundant component elsewhere in the Rice Primary Data Center, the network maintenance that was scheduled for today from 5:00 am until 7:00 am is being canceled. We will be rescheduling the originally planned work for a future date. This weekend, if you notice anything not performing as expected, please contact OIT's Operations team at (713) 348-4989 or (713) 322-3884.  If, during normal business hours, please contact the OIT Helpdesk at 713-348-HELP. Thank you.
OIT Networking will be performing a planned maintenance on the network switch in the Primary Data Center starting at 5 am. Notification will be sent at completion.
Issue resolved.  Voice mail onnectivity to the campus telephone system re-established.  Voice mail tested with no issues. All other related telephony applications are being tested. Please contact the Help Desk x4357 if you experience any issues.
The campus voice mail system link (connectivity) to the campus telephone system is down. Technicians are troubleshooting the issue. In the interim, calls routed to voicemail are being rerouted to the campus automated attendant (with option to zero out to operators). Updates to follow, until resolution.  
IT Networking has completed the maintenance in Graduate Apt. and Rice Village Apt.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the DHCP service for Graduate Apt. and Rice Village Apt.. Notification will be sent at completion.
OIT Networking has completed the maintenance in Mudd.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the core network infrastructure in Mudd. Notification will be sent at completion.
IT Networking has completed the maintenance in Hanszen College, Weiss College and South Servery.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the DHCP service for Hanszen College, Weiss College and South Servery. Notification will be sent at completion.
OIT Networking has completed the maintenance in Primary Data Center.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the network switch in the Primary Data Center. Notification will be sent at completion.
Call processor card, flash card and hard drive replaced.  Operating system software installed.  All software patches installed.  Database installed. System tested.  All system issues resolved. Please contact the Help Desk at x4357 if any issues are experienced. Thank you for your patience during the resolution process.
The issue appears to be corrupted system software.  The call processing card, hard drive and flash drive are being replaced.  System reprogramming will also occur.   It is anticipated installation of new hardware and software will begin early this evening. An update will follow this evening after this work is completed, likely before 10pm. Thank you for your patience.
The Telecom Department is investigating a telephone system outage at the IBC Building. Technicians are in route.  Updated status to follow shortly.  
OIT Networking has completed maintenance on the network switches in Fondren.  Please report any issues to the Help Desk (x4357).
IT Networking has completed the maintenance in Lovett College and Sid Rich College.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Fondren. During this time, network connectivity will be unavailable. Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on the DHCP service for Lovett College and Sid Rich College. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Allen Center.  Please report any issues to the Help Desk (x4357).
IT Networking has completed the maintenance in Baker College and Will Rice College.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Allen Center. During this time, network connectivity will be unavailable. Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on the DHCP service for Baker College and Will Rice College. Notification will be sent at completion.
OIT Networking has completed maintenance on the vpn.rice.edu service.  VPN service has been restored.  Please report any issues to the Help Desk (x4357).
OIT Networking will power cycle the vpn.rice.edu service at 12 a.m.  Service should be restored within 30 minutes.  Notification will be sent at completion.   
Call processing issues have been resolved with the telephone system at the IBC building. Please contact the Help Desk (x4357) if any issues are experienced with the telephone system. Thank you for your patience during this troubleshooting/resolution process.  
OIT's maintenance on Storage, Crate and RNAS is complete. Please contact the Help Desk (x4357) if any issues need to be addressed. Regards, Kenneth Marshall, PhD – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
Starting at 8am, OIT will perform a series of rolling reboots across three storage solutions: Storage.rice.edu (individual and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot. Expect intermittent connection interruptions. A follow-up message will be sent at the completion of the work. Regards, Kenneth Marshall,…
Issues still exist with the IBC building telephone system.  Call processing is extremely inconsistent. Additional replacement parts are in route and will arrive around noon tomorrow (Saturday). Engineers will then return on site to work on resolving the issue.  An update will follow tomorrow. We apologize for the inconvenience and thank you for your patience.
IT Networking has completed the maintenance in Jones College, Brown College and Martel College.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the DHCP service for Jones College, Brown College and Martel College. Notification will be sent at completion.
The telephone system at IBC building is down.  Technicians are on site investigating. Thank you for your patience as we troubleshoot the issue.
OIT Networking has completed maintenance on the network switches in Duncan Hall.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Duncan Hall.  During this time, network connectivity will be unavailable in sections of the building.  Notification will be sent at completion.
OIT Networking has completed the maintenance in Primary Data Center.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing a planned maintenance on the network switch in the Primary Data Center. Notification will be sent at completion.
OIT finished a patch update. Please report any issues to the Help Desk (x4357).
OIT is starting a patch update. During this time, all hosts will not be affected. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches serving the basement through third floor of the BRC. Please report any issues to the Help Desk (x4357).
IT Networking has completed the maintenance in McMurtry College and Duncan College.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches serving the basement through the third floor.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking will be performing a planned maintenance on the DHCP service for Duncan College and McMurtry College. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches serving floors 3 through 7.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches serving floors 3 through 7.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
Issue has been resolved. Please report any issues to the Help Desk (x4357).
Network Management is currently working on this issue. 
OIT Networking has completed maintenance on the network switches in Rice Memorial Hermann and the BioScience Research Collaborative floors 8-11.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Rice Memorial Hermann and floors 9 through 11 in the BioScience Research Collaborative building.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT IAM maintenance is now complete.  Please report any issues to the Help Desk (x4357).
System maintenance for various IAM systems has begun.   Services affected: Shibboleth SSO CAS SSO Box Canvas Grouper Owlspace-CCM Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in the Annex and Herring Hall.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Annex and Herring Hall.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Sewall and Lovett Halls.  Please report any issues to the Help Desk (x4357).
Emergency maintenance on wiki.rice.edu is now complete. Users can access wiki.rice.edu and jira.rice.edu once again.
Emergency maintenance on wiki.rice.edu will begin shortly.  Users will be unable to access wiki.rice.edu or jira.rice.edu until maintenance is completed.   
OIT Networking will be performing maintenance on the network switches in Sewall and Lovett Halls.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Anderson Clarke and Greenbriar.  Please report any issues to the Help Desk (x4357). 
OIT Networking will be performing maintenance on the network switches in the Greenbriar and Anderson Clarke buildings.  During this time, network connectivity will be unavailable. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Keck.  Please report any issues to the Help Desk (x4357). 
OIT Networking will be performing maintenance on the network switches in Keck.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Abercrombie & GRB.  Please report any issues to the Help Desk (x4357)
IT Networking has completed the maintenance in Mudd building.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Abercrombie & GRB.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking will be performing planned maintenance on the DHCP service for Mudd Building only. The work will start at 6am. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Central Plant, South Plant, & FEP.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Central Plant, South Plant, & FEP.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in McNair Hall  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in McNair Hall.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Huff House, Cohen House and Rice Childrens Care.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Huff House, Cohen House and Rice Childrens Care.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
The reboot of our storage devices has been completed and access to storage should be stable now.  If you are still experiencing issues after the reboot is completed, please contact the Help Desk at helpdesk@rice.edu or at #4357.  
Maintenance on Storage, Crate and RNAS has been completed. If you are still experiencing issues after the reboot is completed, please contact the Help Desk at helpdesk@rice.edu or at #4357.  
We have been experiencing intermittent access to some of our storage shares.  As a result, we are performing a reboot of our storage devices which will cause a disruption in access from 9:00pm to 9:45pm.  Once the reboot is complete, we hope the issue to be resolved.  If you are still experiencing issues after the reboot is completed, please contact the Help Desk at helpdesk@rice.edu or at #4357.  
Emergency Maintenance on the following storage solutions will begin at 9:00pm.  Storage.rice.edu (individual storage and department shared storage)  Crate (file storage space for researchers)  RNAS (storage solution purchased by departments for archival storage, not research related OIT will perform rolling reboots to restore the previous OS version.  These services will remain online for most of the maintenance, but expect intermittent connection interruptions.
OIT Networking has completed maintenance on the network switches in Dell Butcher, Herzstein, and OEDK.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Dell Butcher, Herzstein, and OEDK.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in the Alice Pratt Brown, Baker, and Architecture Halls.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Alice Pratt Brown, Baker Hall, and Architecture buildings.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Humanities and Rayzor.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Humanities and Rayzor Halls.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Keith Wiess and Hermann Brown. Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in Keith Wiess and Hermann Brown. During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed the maintenance on the network switches in the IBC building. Please report any issues to the Help Desk.      
OIT Networking will be performing maintenance on the network switches in the IBC building.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in Anderson Biology and Cox. Please report any connectivity issues to the Help Desk (x4357).
OIT Networking will be preforming maintenance on the network switches in Anderson Biology and Cox.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed the maintenance on the network switches in Brockman, Mech Lab, and Ryon Lab.  Please report any issues to the Help Desk (x4357).  
OIT Networking will be performing maintenance on the network switches in Brockman, Mech Lab, and Ryon Lab.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed the maintenance on the network switches in Media Center and the Moody Center. Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Media Center and the Moody Center.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.
OIT Networking has completed the network maintenance in Hamman Hall and Brochstein Pavillion. Network connectivity has been restored. Please report any issues to the Help Desk (x4357). 
OIT Networking will be performing maintenance on the network switches in Hamman Hall and Brochstein Pavillion. During this time, network connectivity will be unavailable. Notification will be sent at completion.
OIT Networking has completed the scheduled maintenance in the PDC Front Offices and Library Services Center.  Network connectivity has been restored.  Please report any issues to the Help Desk (x4357).
Webmail SSL Certificate Maintenance has been completed.  If you notice issues with Webmail, please contact the IT Help Desk at helpdesk@rice.edu or 713.348.HELP(4357).
OIT Networking will be performing maintenance on the network switches in the PDC front office and Library Services Center.  During this time, network connectivity will be unavailable. Notification will be sent at completion.
The Rice Webmail SSL certificate is being updated.  No service outages are expected.    
Network connectivity in the basement and first floor of Allen Center has been restored.  Please contact the Help Desk (x4357) with any issues.
There is a partial network outage in Allen Center. Users on the first floor and basement are affected. OIT Networking is investigating.
This morning OIT Identity and Access Management turned on a policy that will reduce brute force attacks against NetID passwords. For more information please see the KB article. If you still have questions, please contact the Help Desk at #4357 or at helpdesk@rice.edu.

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