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As a result of the water issues in Brown College, and subsequent power resets,  the network switches in the basement of Brown College were offline for approximately 15 minutes.   OIT Network Management / Technical Services worked in conjunction with FEP Operations to ensure everything returned to service.  If you have issues connecting to the network reboot your device, and if it continues please call the IT Service Help Desk or contact your SCC.  Thank YOU!  – Danny Eaton (ext 5233,…
The network equipment in OIT closet 205d1 of Tudor Fieldhouse has been replaced.  Users are advised to reboot their devices upon completion of the work.  Thank you.  OIT Network Management / Technical Services.   
The network equipment in OIT closet 205d1 of Tudor Fieldhouse will be replaced tomorrow morning at 0600.  Users will lose wired and wireless connectivity as the equipment is replaced.  User will need to reboot their devices upon completion of the work.  An update will be sent when complete.  Thank you.  OIT Network Management / Technical Services.   
The firmware updates for drives and nodes have been completed. Please report any issues.
OIT Technical Services and Network Management has concluded.  Users are advised to reboot their computers to regain network connectivity.  If afterward, you still have connectivity issues please contact your divisional representative or the Help Desk.  
The network switch in the Housing & Dining offices rebooted from an apparent power issue.  Users may need to reboot their computers, printers, or other network devices to reestablish connectivity. Thank you for your patience. - OIT/Networking
Users will lose wired and wireless connectivity as the equipment is replaced.  User will need to reboot their devices upon completion of the work.  An update will be sent when complete.  Thank you.  OIT Network Management / Technical Services.   
The Office of Information Technology (OIT) self-imposes a moratorium on system changes during finals each semester.  For the Spring 2015 semester, OIT will undertake only emergency fixes for core systems and applications used by faculty, staff and students between Saturday, April 25 and Thursday, May 7.  Status updates can be found online: http://oit.rice.edu.
Campus Wide Power Blip
A brief power outage occurred campus wide resulting interruption of network services. Network management is monitoring.
IT Networking has completed the maintenance in Tudor Fieldhouse. Users are advised to reboot their machines to restore full network connectivity. Please contact the Help Desk (x4357) if you are experiencing connectivity issues.
The planned maintenance on the Isilon storage server was partially completed.  The Operating System upgrade and a security patch were installed, but firmware updates could not be completed within the time window.  The storage service is online and available.   The firmware updates will be rescheduled.   Please report any access issues to Hubert Daugherty (x4035)
IT Networking has completed the maintenance in RMC. Users are advised to reboot their machines to restore full network connectivity. Please contact the Help Desk (x4357) if you are experiencing connectivity issues.
The Shibboleth server became unresponsive tonight about 9:15pm.  The service has been restarted and appears to be working normally now. We are investigating what caused the outage.
4/12/15 7:21 Both docs.rice.edu and wiki.rice.edu Web sites began experiencing intermittent outages, starting around 18:20 today. IT has worked on the problem and all issues are resolved at this time.  If you still experience issues with either of these sites, please log a problem ticket at help.rice.edu.
4/9/15 16:35 04/09/15 4:23 Dropbox service issues were resolved at ~16:00 today.  The web interface is operational and users can now pickup or dropoff files.   If you experience any Dropbox issues after 16:00 today, please log a problem ticket at   help.rice.edu or call the Help Desk at 713.348.4357.
4/9/15 2:31 IT is working on problems with the Dropbox service.  We have no ETA on resolution at this time.  We will post an update when we believe the issue is resolved.
IT Networking completed the network switch replacement in Anderson Hall at approximately 6:15am this morning.  Normal connectivity has been restored.  Please report any issues to the Help Desk (x4357). 
OIT has investigated issues with wiki.rice.edu and docs.rice.edu and they have been resolved. Please report any problems to the Helpdesk. (xHELP, help@rice.edu) Regards, Kenneth Marshall – Mgr./Middleware, Infrastructure & Development ktm@rice.edu / 713-348-5294
IT Networking has completed the network switch replacement in Ryon lab.  Normal connectivity has been restored.  Please report any issues to the Help Desk (x4357). 
All server updates have been completed.  Please report any persistent issues to the Help Desk.
OIT will begin a series of rolling reboots at 9:00pm to cycle recent updates through three storage solutions:  Storage.rice.edu (individual storage and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot, with only intermittent connection interruptions.   Updates will be posted online: it.rice.edu.
Tonight at 9PM, OIT will perform a series of rolling reboots to cycle recent updates through three storage solutions:  Storage.rice.edu (individual storage and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot, with only intermittent connection interruptions.  Updates will be posted online: it.rice.edu.
OIT Technical Services and Network Management hae concluded.  Users are advised to reboot their computers.  If you still have connectivity issues please contact your divisional representative or the Help Desk.  
Users will lose wired and wireless connectivity as the equipment is replaced.  User will need to reboot their devices upon completion of the work.  An update will be sent when complete.  Thank you.  OIT Network Management / Technical Services.   
OIT Technical Services and Network Management hae concluded.  Users are advised to reboot their computers.  If you still have connectivity issues please contact your divisional representative or the Help Desk.  
Users will lose wired and wireless connectivity as the equipment is replaced.  User will need to reboot their devices upon completion of the work.  An update will be sent when complete.  Thank you.  OIT Network Management / Technical Services.   
On April 3, at 9AM, OIT will begin preparatory work for updates to three core storage systems.  No interruptions should occur until 9PM, when a series of rolling reboots will cycle through these storage solutions:  Storage.rice.edu (individual storage and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot,…
OIT Technical Services and Network Management has completed the maintenance in Herring Hall, IDF 223. Users are advised to reboot their machines (including printers, etc.) to restore full network connectivity. Please contact your divisional representative or the Help Desk (x4357) if you are experiencing connectivity issues.
Network Blip in Keck Hall
Users may have experienced a brief network interruption in Keck Hall. All network services have recovered. Network management is investigating the root cause. Please report any other issues to the Helpdesk x4357.
IT Networking has completed the maintenance in Dell Butcher Hall. Users are advised to reboot their machines to restore full network connectivity. Please contact the Help Desk (x4357) if you are experiencing connectivity issues.
The planned network upgrade for Dell Butcher Hall will begin at 6PM. Notification will be sent when the work has been completed.
On April 3, at 9AM, OIT will begin preparatory work for updates to three core storage systems.  No interruptions should occur until 9PM, when a series of rolling reboots will cycle through these storage solutions: Storage.rice.edu (individual storage and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot,…
IT Networking has completed the maintenance in Brockman Hall for Physics. Users are advised to reboot their machines to restore full network connectivity. Please contact the Help Desk (x4357) if you are experiencing connectivity issues.
On Wednesday evening, March 25, at 6:00 PM, one of the two network switches in the 1st floor of Dell Butcher Hall will be upgraded. The network connectivity for half the 1st and 2nd floor of the building will be affected during the change over. Work will take approximately 3 Hours. Status updates will be posted online: http://it.rice.edu
Early Tuesday morning, March 24, at 5:00 AM, the network switches in the basement of Brockman Hall for Physics will be upgraded. The network connectivity for basement and 1st floor of the building will be affected during the change over, but services will be returned to full functionality before classes begin that morning. Status updates will be posted online: http://it.rice.edu
Web maintenance for sites on ruf.rice.edu and owlnet.rice.edu was completed. Please report any issues to the Help Desk (x4357).
At 6 PM on Wednesday, March 18 the network access switches in Herring Hall will be upgraded.  The network connectivity (both wired and wireless) will be down during this change.  The network equipment in rooms 121, 240 and 327 will be impacted.  Updates will be sent out and posted to the IT website:  http://it.rice.edu.  Users will need to reboot their machines upon completion of the equipment changeover.  Thank you in advance.  - OIT/Techical Services and Network Management.
Web maintenance for sites on ruf.rice.edu and owlnet.rice.edu will occur 6-7AM on Thursday, March 19. This web maintenance is part of the Office of Information Technology's (OIT's) overall project list as we continue to upgrade and improve our IT infrastructure. Owners of these sites have already been notified of the maintenance window. OIT anticipates no interruptions or outages during the maintenance because all site content is hosted in storage.rice.edu.…
IT Networking has completed maintenance in Facilities. Please contact the Help Desk (x4357) if you are experiencing connectivity issues.
IT Networking will be replacing some of the network switches in Facilities. Notification will be sent when the work has been completed.
The Ensemble reboot is complete and all classroom video distribution services and logins have been returned to full service. If you notice any issues, email helpdesk@rice.edu.
At 5:00 PM, OIT will reboot the server hosting Ensemble tools used for classroom video distribution to address sporadic login issues. This reboot will cause a brief outage for anyone using Ensemble.  The outage will last 15 minutes or less and updates will be posted online: it.rice.edu.
IT Networking has completed the network switch replacements in the 4009 and 4012 wiring closets.  Normal connectivity has been restored. Please report any issues to the Help Desk (x4357).
IT Networking will begin upgrading the network switches in the Duncan 4009 and 4012 wiring closets.  Network connectivity in the area of the building served by this equipment will be unavailable until completion. Notification will be sent when the work is complete.    
One network switch in a stack of three reset this afternoon, which caused a limited area outage for the 4th floor of Sewall Hall.  The network switch is back up and operating normally at this time.  - OIT/Network Management & Technical Services
Early Thursday morning, March 12, at 5:00 AM, one of the network switches in FE&P Building  will be upgraded. The network connectivity for approximately half of the building will be affected during the change over, but services will be returned to full functionality before regular business hours begin that morning. Updates will be posted to the IT web site: http://it.rice.edu
Early Wednesday morning, March 11, at 5:00 AM, two network switches in Duncan Hall  will be upgraded. The network connectivity for portions of the building will be affected during the change over, but services will be returned to full functionality before classes begin that morning. Updates will be posted to the IT web site: http://it.rice.edu
The network switch in Sewall 155 is back up and working as before.  Thank you.  - OIT / Networking and Technical Services
Sewall 155 Switch reboot
OIT / Networking and Technical Services is going to reboot the network switch in Sewall 155.  Network connectivity will return shortly.  An update will be sent out when complete.  
The planned switch replacement for Dell Butcher 1B and Space Science 3rd floor IT closets has been completed.  Users will need to reboot their systems.  OIT/Technical Services and Networking thank you for your patience.
OIT Technical Services and Networking will update the network switch in the Recreation Center 105A closet on Friday, March 6 at 5:00 AM.  The maintenance window will last approximately three hours and no network access will be available during the work.  An update will be sent when the work has been completed.
OIT Technical Services and Networking will update the network switch in the Dell Butcher 1B and Space Science 3rd floor closets on Thursday, March 5 at 5:00 AM.  The maintenance window will last approximately three hours and no network access will be available during the work.  An update will be sent when the work has been completed.
The Office of Information Technology (OIT) will update CLEAR, the Curricular Linux Environment at Rice used by faculty and students in several departments, on the first day of Spring Break: Monday, March 2, 8:00-8:15 AM.  During the upgrade, CLEAR's applications like glibc, apache and R will be unavailable. Updates will be posted online: it.rice.edu.  
Network management have recovered the switches in Anderson-Clarke Center which was affected by the power blip. Please report any other issues to the Helpdesk x4357.
During the two, very brief power outages this moring, most of the campus network remained on-line or restarted quickly.  The Anderson Clarke Center, however, has not come back on-line, so network technicians are working on restoring services as quickly as possible.  An update will be posted when services have been completely restored. 
The Office of Information Technology (OIT) will update CLEAR, the Curricular Linux Environment at Rice used by faculty and students in several departments, on the first day of Spring Break: Monday, March 2, 8:00-8:15 AM.  During the upgrade, CLEAR's applications like glibc, apache and R will be unavailable. Updates will be posted online: it.rice.edu.  
The Office of Information Technology (OIT) will update a certificate used by Subversion and Turnin (a version control and repository system used in CS and other courses) 8:00-8:15 AM Wednesday morning, March 4, 2015. For a short time during the maintenance window, clients will not be able to access files in Subversion.  Updates will be posted online: it.rice.edu
IT Networking has completed the switch replacement.  Connectivity has been restored. Individual user devices may need to be rebooted. Please contact IT Operations (x4989) with connectivity issues.
IT Networking will be replacing the switches on the 3rd floor of Dell Butcher Hall beginning at 6pm.  The maintenance will take approximately 3 hours.  An update will be sent when the work has been completed.
OIT will upgrade the front end applications for Ensemble, the media services and hosting system supporting OWL-Space videos and webcast archives, next Wednesday, March 4, between 8:00 AM and noon. During the upgrade, Ensemble will be unavailable.  Status updates will be posted online: it.rice.edu
IT Networking has completed the switch replacement.  Connectivity has been restored. Individual user machines may need to be rebooted. Please contact IT Operations (x4989) with connectivity issues.
IT Networking will be replacing the switches on the 3rd & 2nd floor of Brockman Hall for Physics beginning at 6pm.  The maintenance will take approximately 3 hours.  An update will be sent when the work has been completed.
Jabber Migration Complete
The Jabber service should be back up and operational.  
Jabber Migration today at 7am
The Jabber service will be taken offline so that the software can be migrated to another server.  Status updates will be posted online: it.rice.edu
Power restored in the closet. Both wired and wireless services are up. Please report any further issues to the Helpdesk.
On Wednesday evening, February 25, at 6:00 PM, two network switch in Dell Butcher Hall will be upgraded. The network connectivity for 3rd floor of the building will be affected during the change over, but services will be returned to full functionality by 9pm. Updates will be posted online: http://it.rice.edu
This is due to power outage in the network closet. Housing and Dining/FEP is working to restore power.
Partial network outage affecting both wired and wireless in Baker College 2nd floor. Tech en route to investigate.
During Spring Break, OIT will upgrade the front end applications for Ensemble, the media services and hosting system supporting OWL-Space videos and webcast archives. Ensemble will be unavailable Wednesday, March 4, between 8:00 AM and noon.  Status updates will be posted online: it.rice.edu
On Tuesday evening, February 24, at 6:00 PM, two network switch in Brockman Hall for Physics will be upgraded. The network connectivity for 2nd and 3rd floor of the building will be affected during the change over, but services will be returned to full functionality by 9pm. Updates will be posted online: http://it.rice.edu
IT Networking completed the switch replacement at approximately 9:30pm.  Connectivity has been restored and verified.  Please contact IT Operations (x4989) with connectivity issues.
The software that runs Confluence and JIRA has been moved to new servers and appears to be up and running normally. The following services should be operational: IT-Alerts, including RSS feeds to IT web sites Do-IT-Yourself documentation (docs.rice.edu), wiki.rice.edu (personal or course wiki pages) JIRA (issues.rice.edu, a bug/issue tracking application)
Confluence, the platform supporting Rice wikis, docs.rice.edu, and JIRA - a bug and version tracking application, will be offline at 8:00 PM tonight, February 18, for infrastructure maintenance. During the maintenance window, the following services and/or applications will be offline: IT-Alerts, including RSS feeds to IT web sites Do-IT-Yourself documentation (docs.rice.edu), wiki.rice.edu (personal or course wiki pages) JIRA (issues.rice.edu,…
IT Networking will be replacing the switches on the 3rd floor of Herman Brown Hall beginning at 6pm.  The maintenance will take approximately 3 hours.  An update will be sent when the work has been completed.
IT Networking has completed the network switch replacement in Oshman.  All connectivity has been restored.  Please contact IT Operations (x4989) if you are experiencing connectivity problems.
IT Services Verified
All services that were affected by problem at 6:00 AM this morning have been resolved and verified.
IBC network connectivity has been restored.  Please contact Help Desk (x4357) if you are still experiencing network connectivity issues.
Users in IBC have reported a connectivity outage.  IT Networking is in route to investigate.  An update will be provided as soon as possible.
On Wednesday evening, February 18, at 6:00 PM, the last set of network switches in Herman Brown Hall will be upgraded. The network connectivity for 3rd and 4th floor of the building will be affected during the change over, but services will be returned to full functionality before classes begin the next morning. This work completes the upgrade begun on February 13. Status updates will be posted online: http://it.rice.edu
IT Networking has completed its network maintenance.  Please report any connectivity issues to the Help Desk (x4357).
No services interruption for users on the Rice network is expected. Status updates will be posted online:http://it.rice.edu.
The wireless controller cluster that manages the south half of campus failed.  We are working with out vendor to isolate the root issue.  - Danny Eaton (x5233, dannyeaton@rice.edu)
The wireless controllers that are responsible for the south half of Rice campus (including BioScience Collaborative and the PDC) have failed over, this time unsuccessfully.  IT/Networking is investigating.  An update will be sent when available.  - Danny Eaton (x5233, dannyeaton@rice.edu)

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