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OIT System Maintenance on wiki.rice.edu and docs.rice.edu  is complete.    Users may now access both wiki and docs web pages.  If you have any issues with these services after this time, please log a problem ticket at http://help.rice.edu or call the Help Desk at 713.348.help . 
OIT will begin system maintenance shortly on the docs.rice.edu and wiki.rice.edu services.    During the maintenance period, users will have no access to either service.
Cable TV service provider Phonoscope located a fiber cut and was re-spliced last night. They are still working on restoring cable TV service. No estimated time of repair available.
OIT Networking has completed maintenance on the network switches in Tudor.  Users may need to reboot their workstations.  Please report any issues to the Help Desk (x4357).
Rice Networking confirmed earlier today that Phonoscope cable TV services are impacted on campus due to a service provider issue. Phonoscope is aware of the situation and is investigating.
Request Tracker RT problem ticket system maintenance is complete.    All queued email has been delivered and new tickets created. If you have issues, send email to help@rice.edu for assistance or call Operations at 7813.348.4989
The Request Tracker (RT) problem ticketing system will down for maintenance and an upgrade on Saturday,  12/16/17 from 08:00 till 12:00   Users will have no access to  https://help.rice.edu during the maintenance. Any email sent to help@rice.edu will be held and delivered after maintenance has completed. If you have an urgent issue, please call OIT Operations at 713.348.4989 to speak with an operator. Thank you for your patience.
Network Maintenance (Palo Alto Networks) (Complete) ITSO finished maintenance on the Palo Alto Networks IPS in the PDC. Please report any issues to the Help Desk (x4357).
Network Maintenance (Palo Alto Networks) ITSO will be performing maintenance on the Palo Alto Networks IPS in the PDC and Mudd. Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in the Moody Center.  Users may need to reboot their workstations.  Please report any issues to the Help Desk (x4357). 
OIT Networking will be performing maintenance on the network switches in the Moody Center.  During this time network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in the Media Center.  Please report any issues to the Help Desk (x4357). 
OIT Networking has completed the maintenance on Legacy RiceNet 2 devices in the data center.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Media Center.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking will be performing a maintenance on Legacy RiceNet 2 devices in the data center.  Notification will be sent at completion.
OIT Networking has completed the planned maintenance on the DHCP service for the Annex, IBC Building and Huff House. If you experience connectivity issues, please contact the OIT Help Desk at 713-348-HELP (4357).
OIT Networking will be performing a planned maintenance on the DHCP service for the Annex, IBC Building and Huff House which will result in a brief service outage. Users may need to reboot their workstations. If you experience connectivity issues, please contact the OIT Help Desk at 713-348-HELP (4357). Notification will be sent at completion.    
OIT Networking has completed maintenance on the network switches in Central and South Plants.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Central and South Plants.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the network switches in the Facilities main building and shops. Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the network switches in the Facilities main building and shops.  During this time, connectivity may be intermittent.  Notification will be sent at completion.
Power has been restored at the Rice Graduate Apartments. Network connectivity has been verified. Please report any issues to the Help Desk (x4357).
The Rice graduate apartments facility is experiencing a power outage.  Centerpoint has been notified.  The estimated time for power restoration is 3 hours.  Notification will be sent when network services have been restored.
The issues causing the VPN service to fail have been resolved.  If you continue to experience issues with VPN, please contact the Help Desk at helpdesk@rice.edu or at #4357.
We are currently experiencing issues with VPN access to the Rice network.  OIT staff is investigating the problem now and we hope to have it back online shortly.
OIT Networking has completed the maintenance on the Firewall in Mudd Data Center.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the Internal Firewall.  Notification will be sent at completion.
Last night, Proofpoint applied an update to our system that caused all user settings to be set to default.  The results are as follows: All messages that have been previously deleted by the user have reappeared, going back to October 31 (last 30 days). User Preferences have been set to DEFAULT The Block Sender and Safe Sender lists are BLANK We are currently working with Proofpoint to get resolution to this issue.  As we get more information, we will provide updates.
The issue with logging in to blogs.rice.edu has been resolved as of 5:10am this morning.  If you believe you are still having issues with your login, please contact the Help Desk at helpdesk@rice.edu.
Currently, we are experiencing a login problem with blogs.rice.edu.  OIT is investigating the issue.  As soon as we have any new information or if we have resolved the issue, we will send an update.
OIT Networking has completed the maintenance on the wireless network.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the wireless network. During this time, network connectivity may be intermittent.  Notification will be sent at completion.
OIT Networking has completed maintenance on the policy routers.  Please report any issues to the Help Desk (x4357).
OIT Networking will be performing maintenance on the policy routers in the Mudd Data Center. During this time, network connectivity may be intermittent.  Notification will be sent at completion.
The planned maintenance on the DHCP service for Cohen House and Health & Wellness has been completed. If you experience connectivity issues, please contact the OIT Help Desk at 713-348-HELP (4357).
OIT Networking will be performing a planned maintenance on the DHCP service for Cohen House  and Health & Wellness which will result in a brief service outage. Users may need to reboot  their workstations. If you experience connectivity issues, please contact the OIT Help Desk  at 713-348-HELP (4357). Notification will be sent at completion.    
We are experiencing issues with Banner Forms and the Java client.  The error message includes the following reason..."Your security settings have blocked an application signed with an expired or not-yet-valid certificate from running."  If you are experiencing this error, please contact the Help Desk at helpdesk@rice.edu or at #4357 for assistance.
The maintenance on Storage, Crate and RNAS is complete. Please contact the Help Desk (x4357) if any issues need to be addressed.  
Starting at 7am, OIT will perform a series of rolling reboots across three storage solutions: Storage.rice.edu (individual and department shared storage) Crate (scratch storage space for researchers) RNAS (storage solution purchased by departments for archival storage, not research related) These services will remain online for most of the rolling reboot. Expect intermittent connection interruptions. A follow-up message will be sent at the completion of the work.   Hubert Daugherty
OIT Networking has completed maintenance on one of the network switches in Continuing Studies.  Please report any issues to the Help Desk (x4357).
The network maintenance in the PDC Pod-B is now complete.  Please report any issues to the Help Desk (x4357)
The planned network maintenance on the switches in PDC Pod-B is starting.  Notification will be sent at completion.
Port 443 has been added to the development-gslb-pdc vip for giving.rice.edu
The Grouper application has been upgraded successfully. Please contact helpdesk@rice.edu with any issues.
The scheduled upgrade for the Grouper web application and database will begin at 8:00am. The web application will be unavailable briefly during part of the upgrade.

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