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The maintenance activity is complete for Sewall 101. Users are advised to reboot their machines/devices to reestablish full connectivity.  Thank you.
The planned maintenance activity for Sewall Hall 101 will begin at 0600.  Users will need to reboot their devices upon completion.  Thank you.
The Office of Information Technology / Technical Services will be performing a network hardware upgrade for part of Sewall Hall this week.  Specifically, on the following schedule: Tuesday May 3rd at 6 AM – Sewall 101 Wednesday May 4th at 6 AM – Sewall 415 Thursday May 5th at 6 AM – Sewall 557   Each day should take no more than 1 hour, to be completed by 7 AM.  Users are advised to reboot their computers/devices after the upgrade is complete.  An update will be sent before, and after each day.…
After moving all user databases off Exchange1 and rebooting server.  All Exchange services are online.
All network connectivity has been restored and that we expect to restore full network redundancy over the weekend.  All services have been restored. If you run across any other system(s) that you suspect affected, please contact the Help Desk (#4357 or help@rice.edu) or me. Thank you for your patience and understanding,Mike -- Mike DeweyDirector – Campus Services
The data center network core is now restored to service, and the few remaining systems should be back on-line now (including Edgar, Ester, STAT, and CAAM servers).  Please contact us at 713-348-HELP (during business hours) or 713-348-4989 (after business hours) if you find anything that is not performing normally.
As mentioned previously, at about 2:30pm, we experienced a hardware component failure that supports our primary campus data network.  The redundant system took over for the failure but the traffic load overwhelmed the redundant system.  To regain full network capacity, we had to restart primary and redundant systems.  As a result, we experience about a 30 minute (2:30pm-3:00pm) network outage.…
At approximately 2:28 pm today, one of the core network routers in Rice's primary data center failed when a hardware component went off-line.  The redundancy architecture worked partly, but the traffic load caused the redundant pair to become unresponsive.  Because of this failure, most of the systems in the data center became unavailable to campus and Internet clients.  The system has been partly restored, and no further disruptions are expected at this time.…
 4-26-2017: The Rice-IBC building telephone system (on Kirby Drive) is experiencing failures on the telephone system hard drive. Rice-IBC users have not been impacted yet. The defective hard drive will be replaced this evening, starting at 5:30pm. Work should be completed by 9:30pm. The Rice users at the Kirby location will not be able to use the Rice-IBC telephone system while this repair is being made.…
Several buildings are experiencing networking issues this morning.  The BRC is currently completely off-line for a period.  Mudd and FE&P, and some other smaller buildings may be affected as well.  Networking technicians are working on both issues right now.   Printing to plotters in Mudd may also be impacted.  We will post an update when services are restored. 
Power blip in the campus
Brief power outage in the campus affecting network services. Network management is monitoring as equipment come back online.
The planned network maintenance is complete.  No user impact was observed.  If you have network connectivity issues, please contact your divisional representative, or the OIT:Service Help Desk at 713-348-HELP (x4357).  Thank you, and have a great day.
The planned maintenance activity should begin shortly.  No user impact is expected during, or after this exercise.  An update will be sent when available.  Thank you.
New user provisioning software installed on Saturday (04/09/2016) is affecting some Active Directory users by turning on unwanted settings.  In order to prevent confusion we are going to restore user's settings to the state they were in Saturday morning before the new software was added.  User's having an issue with Active Directory not behaving as they normally expect, should just have to log out and log back in to return to the expected behavior.…
IPS Policy Update - Completed
IPS Policy Update has been completed.
No user impact was noted during the exercise.  If you experience any issues, please contact your divisional representative or the OIT:Service Help Desk at 713-348-4357 (xHELP).  Thank You!
The planned maintenance for Herzstein Hall will begin at 0600.  No user impact is expected.  Thank You.
No loss of connectivity was observed during this exercise.  If you have any connectivity issues to report, please contact your divisional representative or the OIT:Service Help Desk at 716-348-HELP (x4357).
The OIT/Network & Technical Services planned maintenance for Huff House will begin.  An update will be sent when available.  Thank you.
The SSL certificate updates have been completed. Please report any problems by sending an Email to the Help Desk (help@rice.edu). Regards, Kenneth Marshall – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
The SSL certificate used to provide secure access to rice.edu websites will be updated, starting at 9am. A second update will be posted when the work is complete. Regards, Kenneth Marshall – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
From 9-10am on Saturday April 2, an expiring SSL certificate for approximately 2500 rice.edu websites will be updated. After the maintenance, please report any secure site (HTTPS) connection problems to the Help Desk by sending an Email to help@rice.edu. Regards, Kenneth Marshall – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
The redundant link from Rayzor Hall into the core network is back in service at this time.  If users experience any issues please contact the OIT:Service Help Desk (713-348-4357, xHELP) or the divisional representative.  Thank you.
Office of Information Technology (OIT) performed maintenance on a server that affected various services until 8am this morning.  The following services should all be operational:   Docs.rice.edu Wiki.rice.edu Issues.rice.edu MyNetID.rice.edu OwlDB Provisioning/Password Changing Grouper Shibboleth SSO
Office of Information Technology (OIT) is performing maintenance on a server that will affect various services until 8am this morning.  As a result, the following will be unavailable during the maintenance window:   Docs.rice.edu Wiki.rice.edu Issues.rice.edu MyNetID.rice.edu OwlDB Provisioning/Password Changing Grouper Shibboleth SSO
OIT Networking has verified that network services are back online throughout the campus.  Please contact the Help Desk (x4357) with any issues.
No appreciable loss of connectivity was noted during our exercise, which is complete at this time.  Thank you.
The planned network maintenance will begin shortly.  Users will have intermittent connectivity during this exercise.  Thank you.
The campus has experienced a campus-wide power blip that has caused some network equipment to restart.  OIT Networking will provide an update on network connectivity as soon as possible.
The planned network maintenance for FE&P is completed for today..  OIT/Networking and Technical Services has one more closet to complete (in the carpentry shop) and will do that tomorrow morning starting at 0600.  Thank you for your patience during these upgrades.  
The planned maintenance for the FE&P building network switches will begin.  An update will be sent when available.  Thank you.
Users should have full connectivity at this time.  If you do not, please contact the OIT Service Help Desk at 713-348-HELP (x4357).  Thank you.
Users may experience a brief outage during this changeover.  An update will be sent when available.  Thank you.
The network gear at the Rice Graduate Apartments reset. Users should be connected now. Networking will continue to monitor and update as necessary.   
3/19/16 07:57  Emergency Maintenance on Campus Mail Servers is complete.  There were no issues during the maintenance. Please contact the Help Desk (x4357) with any Email  issues.
Planned Emergency maintenance on the Campus Mail Servers will begin shortly.  OIT does not expect users to have any mail connection issues during this maintenance.
The network switch in the laundry room of South/New Hanszen is currently intermittent.  OIT/Networking/Tech Services is investigating.  We will advise you when the issue is resolved.
Please contact the Help Desk (x4357) with any connectivity issues.
Networking will be performing a network maintenance on the campus Internet links starting at 6am. User may experience sub-optimal performance. Notification will be sent at completion.
Normal connectivity should be expected.  Thank you.  
VPN services are back online.  Please contact the Help Desk (x4357) with any connectivity issues.
Users may lose connectivity briefly during the maintenance period.  An update will be sent when complete.  
VPN Maintenance
OIT Networking will be performing software maintenance on the VPN service.  During this time, VPN services will be unavailable.  Notification will be sent at completion.
System updates for the Central Mail System are completed and no further service re-starts will be required. Please report any problems to the Help Desk at help@rice.edu. Regards, Kenneth Marshall – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
System updates for the Central Mail System will begin at 7:00am. Regards, Kenneth Marshall – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
The Central Mail System issue has been resolved and all services are online. Please report any problem to the Helpdesk (help@rice.edu, xHELP). Regards, Kenneth Marshall, PhD – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
OIT is investigating an issue with one of the Central Mail System servers. We expect service to be restored shortly. Regards, Kenneth Marshall, PhD – Mgr./Middleware, Development and Integration Rice University Office of Information Technology ktm@rice.edu / 713-348-5294
All planned maintenance activity for today, Wednesday 09 Mar 2016 is complete.  Thank you.
The planned maintenance exercise for ACC has been completed.  No user impact should have been observed.  If you experience connectivity issues, please contact the IT:Service Help Desk (713-348-4357, xHELP).  Geology maintenance is ongoing.  Thank you.
No user impact is expected during this maintenance period.  An update will be sent when available.  Thank you.  
Normal connectivity has returned.  If you have difficulties getting on the network, please contact the IT:Service Help Desk (713-348-4357) as normal.  Thank you.
The planned maintenance for Anderson Clarke Continuing Studies will begin at 0600.  Users will be without wired or wireless during this exercise.  An update will be sent when completed.  Thank you.
Campus Internet services were restored at 9:14 pm central time just after the earlier OIT-Alert was sent.  Further investigation and research by the Networking and Security teams has confirmed that services were disrupted stating at 8:59 pm, so the full disruption was 15 minutes. The root cause of the problem is still being investigated, but it has been confirmed to be related to the scheduled maintenance that was being performed on some Internet security systems this evening. At this point,…
Internet Outage
Campus Internet Services are currently offline.  OIT Networking is investigating.
IPS Maintenance - Started
At 5:00 PM on Thursday, March 3, the Security will be performing maintenance on the IPS.
The planned maintenance for Duncan Hall 1024 (Symonds Lab) is complete.  Users will need to reboot their devices to restore complete connectivity.  If after rebooting, you continue to have issues, please contact the IT Service Help Desk at 713-348-4357 (xHELP).  Thank you.
Network Management has completed the planned maintenance event for Jones College.  Users may need to reboot their systems.  If you then continue to have connectivity issues, please contact the help desk at x4357 (xHELP).  Thank you.  
The planned maintenance exercise for Jones College will begin at 9 AM today.  Users will experience intermittent connectivity during this process.  An update will be sent when complete.  Thank you.
Please contact the OIT Helpdesk at 713-348-HELP if you see any other issues.
On Tuesday, March 1, 2016 from 6:00 am - 7:00 am (central time), Rice's OIT Networking team will be performing some minimally disruptive work on one of the systems that connects the Rice campus to the Internet.  This system is redundant, but there is a small possibility for a slight, brief disruption during this time. If, after the mainteannce period, you experience any issues related to either reachign the Rice campus or accessing Internet sites from on-campus,…
OIT Networking will be performing maintenance on the VPN service from 5am - 7am. During this time, the VPN service will be unavailable.  Notification will be sent at completion.
Security patches on Development ESXi host completed.
Emergency patch of ESXi Host.  Starting updates at 7:00pm this evening.
Updating ESXi hosts
ESXi hosts will be patched throughout the next two days to address the glibc vulnerability.
Fiber Cut in the TMC Area
There is a fiber cut in the TMC area which is affecting one of our ISP links. There is no customer impact due to redundancy. Network management will continue to monitor the situation.
OIT Networking has completed network maintenance activities in the PDC Pod B. Please contact the Help Desk (x4357) with any issues.
OIT Networking will be performing network maintenance in Pod B.  Notification will be sent at completion.
The partial network outage in Abercrombie has been identified and resolved.  Humanities was found to be a non-issue.  Thank you.
Please contact the Helpdesk if you see any issues. Client machines may need a reboot to restore connectivity.  
Network Management will be performing a maintenance on the routers servicing Mudd and OEDK starting at 6am. We expect no user impact due to redundancy. Notification will be sent when the work has been completed.
The planned network maintenance for the Rice Media Center is complete.  Users may need to reboot their computers to insure full connectivity.  Thank you.

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