Blog from November, 2007

One of our external internet providers has scheduled a 10-minute outage for December 1, early Saturday morning, sometime between 2:00 and 3:00 a.m.  You should not experience an outage, due to the redundancy of our other internet services.   IT will be closely monitoring this work; additional updates will be posted as necessary on the IT web page.

On November 5, a loop in the email system returned email messages sent from external Rice addresses to the sender with a note that their mail could not be delivered.  Internal messages (sent from within Rice to other Rice addresses) may not have been delivered, but the "your message could not be delivered" message got caught in the same loop.  Please check messages you sent to Rice email addresses on November 5 between 10:27 and 11:07 a.m.  Your message may not have been delivered; you may wish to send it again. 

Remember, the email system will be upgraded tonight, 11-15-2007, between 6 and 6:30 p.m. and will not be available during this maintenance window.

Reminder: there will be a central email system outage 6-6:30 p.m. tonight. Our records show that this is the time of day or night when the central email system is at a low usage point. Our goal is to upgrade the email system when an outage has the least impact for the most people. Thank you for your patience as we upgrade the email system at Rice University.

Details: installation of system updates to the Rice email system will take place on Thursday evening, November 15, 2007, between 6:00 and 6:30 p.m. Email services will be sporadic during this outage, but no messages will be lost. If you experience email connectivity issues on Friday morning, please contact the Help Desk at 713.348.HELP or helpdesk.rice.edu.

Email was unavailable for about 40% of the campus between 2:30 and 3:00 Wednesday afternoon.  All services are fully functional at this time.

There will be a scheduled  maintenance window for installation of system updates to the Rice email system on Thursday evening, November 15, 2007, between 6:00 and 6:30 p.m.  Email services will be sporadic during this outage, but no messages will be lost.  If you experience email connectivity issues on Friday morning, please contact the Help Desk at 713.348.HELP or helpdesk.rice.edu.  Thank you for your patience as we upgrade the email system at Rice University.

For a few minutes this morning, between 9:50 and 10:05 a.m., Rice directory service was unavailable.  Services affected included email, OWL-Space, wireless connectivity, docs.rice.edu, and the campus directory (people search).  All services were fully restored at 10:05 a.m.

Sunday night 9:15 p.m.: A stack of old network (Ricenet One) switches in the third floor of Lovett Hall has gone down. It seems there are very few, if any devices, still connected the old network switches in this closet. A network technician will be dispatched first thing Monday morning to investigate the cause; an update will be sent at that time.  Reported by Ryan Moore.  UPDATE: Monday 8:43 a.m.: This network outage in Lovett Hall is now resolved and all devices are functioning normally.

6:10 p.m. There appears to be a building wide network outage in Anderson Architecture. A network technician has been dispatched to investigate. An update will be sent as soon as new information becomes available; could be power related.  Reported by Ryan Moore. UPDATE: 6:33 p.m. The network outage in Anderson Architecture has been addressed and the network in this building is now functional and operational.

Email was unavailable for approximately 30 minutes this morning, from 10:30-11:00 a.m.  IT staff worked quickly to identify and resolve the problem. All email services are once again fully functional.

November 2, 2007: Daylight Saving Time (DST) ends in two days, and Information Technology (IT) has applied the DST patches and upgrades to IT-supported campus systems and applications.
Please consider this reminder regarding personal calendar updates and independently administered machines.

The DST upgrades applied by IT were for IT-supported computers, systems and applications. The computers, servers and applications across the campus which are administered independently can only be upgraded by their administrators.

For personal calendars, check each appointment in the first three weeks of November to make sure the time is accurate. In March, when the new DST time began, other universities reported that Outlook in particular seemed to be have a problem with the DST upgrades. One suggestion from the Educause CIO-mailing list is to put the time of all invitations and events in the subject line and body of messages.

Please direct your questions to the Help Desk if you need additional assistance:
http://helpdesk.rice.edu/, 713-348-HELP (4357), or helpdesk@rice.edu.