Blog from May, 2009

Riceantivirus

Migration of riceantivirus has been completed.

 The Tuesday, May 19 maintenance and testing for the communications channel known as IT-Alerts was successful. IT-Alerts is now back to full functionality and a web page has been added so that customers can track the status of critical IT services and systems. The current date's statuses will always appear in the far right column at: https://my.rice.edu/ITAppStatus/

Subnet 18 migration

Migration of subnet 18 has been completed.

RESOLVED: 1:50 pm - Repairs to the email server are complete and all of the campus has email service at this time (1:50 PM, Tuesday, May 19, 2009).

UPDATE - 12:42 PM: A hardware failure has been identified for a server that handles email for approximately one-third of the campus. The server will be manually removed from service in order to make repairs. People with email on that server will be without email for about an hour.

ORIGINAL NOTICE - 12:08 PM: Some customers on campus are experiencing intermittent email service interruptions today, Tuesday, May 19, 2009. IT is aware of the issue and is investigating. Updates will be posted to the IT web site.

IT-Alerts, the notification system used to publish critical announcements about IT services and systems, will be offline for maintenance on Tuesday, May 19, 2009 from 8:00 AM to 5:00 PM. We anticipate no other IT service interruptions during this outage; alternate communication channels are available if necessary. Updates will be posted to the IT web site: http://www.rice.edu/it/

At 8:00 AM on Wednesday morning, May 20, 2009, the student lab servers which manage concurrent software licenses (such as AutoCad, SPSS, and Gauss) will go off-line for maintenance for 30 minutes. The only customers who may notice a brief disruption of service would be students attempting to open limited-license software in Owlnet labs between 8:00 and 8:30 AM Wednesday morning. Updates will be posted on the IT website: http://www.rice.edu/it/

The campus telephone upgrade and outage originally scheduled for Friday, May 15 6PM - Saturday, May 16 6AM has been postponed. IT will work with FE&P to re-schedule.

Beginning tonight at 6:00 PM, there will be no in-coming or out-going calls or voice mail service for Rice phones for 12 hours. Details on the
outage are available online: www.rice.edu/it/telecom/.

Critical Rice offices can be reached through the following contact lines:

  • RUPD (police) - 713.524.6194
  • Work Control - 713.942.3628
  • Central Plant - 713.942.3629

The "Rice Owls" authenticated wireless network experienced a brief disruption this morning. IT:Networking and IT:Infrastructure are investigating the cause, but at this time it appears to be working again. If you are still unable to authenticate against "Rice Owls" at this time, please contact the IT:Help Desk (xHELP/x4357) or Danny Eaton (x5233 - dannyeaton@rice.edu). 

IT is implementing a new login service for the wireless network in the following locations at 6:00 AM Tuesday morning, May 12, 2009: Abercrombie Lab, Duncan Hall, Mudd Lab, Lovett Hall, the Rice Children's Campus, The Health & Wellness Center, the Primary Data Center, and Brown and Lovett Colleges. The Masters Houses for all the colleges are also included in the upgrade.

Customers using the wireless network should not notice any service interruption or change. Please contact the Help Desk at 713.348.HELP(4357) if you experience wireless network access issues Tuesday morning.

Storage maintenance was completed at 8:30am. Storage services from storage.rice.edu and rnas.rice.edu are available.

Storage.rice.edu, the system where personal files and and department shared files are saved, will be undergoing maintenance on Sunday morning, May 10, 2009. For 30 minutes, from 8:00 AM to 8:30 AM, connections to storage may be intermittently interrupted.  Updates will be posted to the IT web site.

The new high performance research computer cluster called SUG@R is scheduled for its first maintenance period on Wednesday, May 13, 2009.  This will be a major 72-hour outage and the queues of jobs scheduled for SUG@R will begin draining on Tuesday, May 12.  This means that new jobs for the cluster will not accepted and the existing jobs will complete their run and drop off the list of remaining jobs in the queue.  Each of the faculty members, researchers and grad students who utilize SUG@R received early notifications of this maintenance window on April 17 so they could plan accordingly.  Updates will be posted on the IT web site.

A brief network interruption occurred in the FE&P trailers caused by a power reset. The switch is back up and network services has been restored. Should you continue to experience network issues after this event, please contact the Helpdesk at ext 4357.

Thank you,

Roderick Ordiales

IT-Alerts returned to full service at 5:00 p.m. on Wednesday, May 6, 2009.

IT is testing a new announcement process for IT-Alerts. The automatic distribution of announcements to the web site and mailing lists will be turned off this afternoon, Tuesday, May 5, 2009. For 24 hours, no messages will be distributed through IT-Alerts channels. The message distribution for IT-Alerts will return to normal at 5:00 p.m. on Wednesday, May 6, 2009.