Blog from June, 2009

A router (binarytree-1) that connects Duncan to Mudd was experiencing issues. This router is now functioning normally. If you continue to see network issues on RiceNet1 in Duncan Hall, please contact the IT:Help Desk at x HELP (x 4357).

Ricenet1 network in Duncan will go down for 5 to 10 minutes to address current performance issues.

RiceNet1 gear in Duncan is experiencing what appears to be a hardware issue. IT:Networking is onsite and investigating. Thank you for your patience while we determine what steps need to be done to mitigate this. If you have any questions, please contact the IT:Help Desk at xHELP (x4357) or Danny Eaton at x5233.

The distribution routers in Mudd (also known as Small Building Concentrator) experienced high process utilization for couple of minutes. Users may have experienced intermittent network connection both in wired and wireless. Network services has been restored to normal. Network management is currently investigating the cause.

IBC Power outage

At 11:00 AM the IBC building experienced a power outage. At this time, service appears to be restored. If you continue to experience issues, please contact the Rice: IT Help Desk at x4357.

This morning, June 25, Information Technology (IT) made a change in the security configuration for Rice's Visitor wireless network. The security change has blocked anonymous access to internal Rice resources including campus printers. Details can be found in the IT web site at: http://www.rice.edu/it/Announcement1.html

Tomorrow, June 25, Information Technology (IT) will make a change in the security configuration for Rice's Visitor wireless network. The security change will block anonymous access to internal Rice resources including campus printers. Details can be found in the IT web site at: http://www.rice.edu/it/Announcement1.html If your laptop or other portable device is not set up for Rice Owls, you can bring it by the Mudd Lobby today or tommorrow from 2-4 PM and let our IT support staff set up the secure wireless network connections for you. You can also request assistance through the Help Desk. A Help Desk staff member can either walk you through the process by phone or can refer your request to your department's IT support staff. Or, easy-to-follow instructions can be found in IT Tutorials (https://docs.rice.edu/confluence/x/Bw2AAQ).

Two phishing emails have arrived on campus over the past two days - one reporting that a virus has been found in your email and one indicating you need to reply to keep your email account active. These messages are scams. They require a reply to the sender with the reader's email username and password. Remember, NO ONE at Rice will ask you for your password by email.

Only a few Rice employees continue to use the dial-up modem pool to connect to the Rice network each year. Due to the significant decrease
in use of a resource that continues to increase in cost, the dial-up
service will be discontinued as of June 30, 2009.

Additionally, over the past few years, many other colleges and universities have discontinued dialup services.

For alternative methods of connecting to the Internet and the Rice network, please review the dial-up announcement in the IT web site:

http://www.rice.edu/it/Announcement2.html

On Thursday June 25, 2009, Information Technology (IT) will make a change in the security configuration for Rice's Visitor wireless network. This security change will block anonymous access to internal Rice resources including campus printers. Details can be found in the IT web site at: http://www.rice.edu/it/Announcement1.html

The storage maintenance planned for 6/19-6/20 has completed. If you see anything that is not as you expect it, please contact Rice's Operations Center at 713-348-4989, and they will engage the appropriate support staff.

Last night's upgrade and reconfiguration of Rice's phone system upgrade was completed successfully. At this point everything is performing normally. If you see anything that is not as you expect it, please contact RIce's Operations Center at 713-348-4989, and they will engage the appropriate support staff.

Storage Outage Status

The storage system is back online, but the maintenance window is being extended to complete work on some of the directories. All data is accessible at this time but a few home directories will remain in read only mode while copies complete. An update will be sent out once these directories are writable again.

The campus telephone system will be unavailable for 12 hours Friday evening (June 19) beginning at 7PM. Services will resume at 7AM Saturday morning (June 20). Emergency phone numbers to use during the telecommunications outage can be found online: http://www.rice.edu/it/telecom/

Storage Outage Friday 7PM

A storage outage has been scheduled for tonight, June 19, 2009, beginning at 7:00 PM. Storage.rice.edu will be unavailable from 7:00 PM until 7:00 AM on Saturday, June 20. Department shares and user shares will be read only during most of the outage. If you normally use Microsoft Outlook, we recommend using Rice webmail (https://webmail.rice.edu/) during this time.

This storage upgrade is a necessary part of IT's system and network preparations for the new academic year. The selection of this time and date was made after careful consideration of fiscal year end deadlines. If you notice any connectivity issues after 7:00 AM tomorrow morning, June 20, please email helpdesk@rice.edu. On-call IT staff will remotely monitor requests for assistance through the weekend.

DNS Server Up

The redundant DNS server is up and functioning normally.

DNS Server Down

One of the redundant DNS servers that provides name services for Rice is currently off line. There are no services affected by this outage. Technicians are working to recover the system now. An update will be sent when the server has been restored.

The campus telephone system will be unavailable for 12 hours Friday evening beginning at 7PM. Services will resume at 7AM Saturday morning. Emergency phone numbers to use during the telecommunications outage can be found online: http://www.rice.edu/it/telecom/

Storage Outage Friday 7PM

Storage will be unavailable for 12 hours Friday evening beginning at 7PM. Services will resume at 7AM Saturday morning.

The Greenbriar office is experiencing power issues.  Technical services is investigating.  If you have any questions, please contact the Help Desk at x4357. 

On Thursday, June 25, 2009, Information Technology (IT) will make a change in the security configuration for Rice's Visitor wireless network. The June 25 security change will block anonymous access to internal Rice resources including campus printers. Details can be found in the IT web site at: http://www.rice.edu/it/Announcement1.html

If your laptop or other portable device is not set up for Rice Owls, you can bring it by the Mudd Lobby Tuesday through Thursday (June 23-25) from 2-4 PM and let our IT support staff set up the secure wireless network connections for you.

RMC Network Outage

RMC switches rebooted at approximately 7:15am due to a power issue. Services have been restored.

Storage Outage Friday 7PM

Storage will be unavailable for 12 hours Friday evening beginning at 7PM. Services will resume at 7AM Saturday morning.

The campus telephone system will be unavailable for 12 hours Friday evening beginning at 7PM. Services will resume at 7AM Saturday morning. Emergency phone numbers to use during the telecommunications outage can be found online: http://www.rice.edu/it/telecom/

A network router in Herring Hall rebooted due to software. The redundant router remained up so no network outage was experienced. Network management is investigate the root cause

Thanks to savvy Rice email customers, IT has been alerted to multiple spam attacks that began recently. Do not reply to messages asking for your personal information, including your passwords, regardless of the threat (such as having your Rice email account closed or canceled). One or more of the latest spam campaigns imitate social networking messages asking you to become a friend. These are also hoaxes. Thanks for your vigilance in protecting Rice data, files, and resources.

Storage Blip

A storage server ebooted causing a short service disruption as service were re-routed to the redundant node. Service are back online and IT is investigating the cause.

A new Rice web page now reflects the status of all critical IT systems and applications: https://my.rice.edu/ITAppStatus/

The IT-Alerts announcement process has been modified so that the new web page will be automatically updated with information from these announcements.

The docs.rice.edu web page where announcements used to be added was recently updated with a link to the new IT-Alerts form.

The storage maintenance has been completed and the system in back in service.

A brief, preparatory maintenance window has been scheduled for storage.rice.edu THIS SATURDAY morning, June 6, 2009, from 8:00 AM until 9:00 AM. We will perform work
that ensures the success of the 12-hour storage upgrade later this month. Email will not be affected during the storage outage Saturday morning.

NSCIFP

Natural Sciences server restored

One of the shared volumes of files on the Natural Sciences department server (nscifp) went down and the server had to be rebooted to restore the lost "z" volume. The server has been restored and all files are accessible once more, including the z volume.

nscifp reboot

We have to reboot nscipf in order to try and get z volume back online.
Complete reboot can take up to 30 minutes.

The root cause has been determined and mitigated at this time. If you continue to experience issues please contact the IT Help Desk at x HELP (4357).

Network issues

Various servers and services, such as DHCP, are experiencing network connectivity issues. The networking team is investigating.

The campus DHCP servers appear to be experiencing issues. This will manifest itself by users not able to get an IP address (quickly seen on wireless) Infrastructure:Unix is investigating at this time. An update will be sent out as soon as additional information is available.