Blog from July, 2013

There will be a full storage outage for 2 hours, 7-9PM on Friday, August 2, 2013.

On Friday, August 2, at 7PM, both and will be upgraded. During the upgrade, you may not be able to access your storage drive. Personal web sites, directories and some department web sites are connected to; these links may not work during the 2-hour upgrade outage, 7-9 PM.

Updates will be posted to the IT web site:

If you notice issues with your storage connection or web sites after 9PM Friday, please contact the IT Help Desk: and are now using their 10g network connection by default. Please report any problems to the Helpdesk (xHELP).

Kenneth Marshall, PhD

Mgr./Middleware, Infrastructure & Development / 713-348-5294

Several updates will be implemented for OWL-Space on Wednesday and Thursday, July 31 and August 1.

5AM-7AM Wednesday, July 31 will receive behind-the-scenes updates to both web and database servers. OWL-Space will be unavailable during this regularly scheduled weekly maintenance window.

5AM-8AM Thursday, August 1

Upgrades will be applied to the front-end of OWL-Space, including the way the system looks and feels to users. The system will be unavailable during these upgrades.

Updates on the progress of the maintenance will be posted on the IT web site:, a file sharing system at Rice, will be unavailable for a short time beginning at 9 AM on Thursday morning, July 25 during a scheduled maintenance window.

Files dropped off previously will remain in place during the maintenance and can be accessed again after the upgrade ends.

Updates will be posted to the IT web site:

Several web servers will be restarted as part of normal maintenance at 7:30 AM on Thursday, July 25.

We do not anticipate any downtime for Rice web sites. Updates will be posted to the IT web site.

If you notice any problems with your web site after 8 AM, please contact the IT Help Desk:

The network device at RCC is down. Technical Services is enroute to investigate. - Danny Eaton (x5233,

The repair to UPS-A has been completed. Power has been restored to normal operating configuration.

One of the three UPS battery protection systems in the data center is experiencing a significant issue that is preventing it from transferring properly. In this state, it cannot provide protection from utility power disruptions. In order to repair the unit, we will be shutting down UPS-A at 5:30 for about 15 minutes. The other two systems (UPS-B and UPS-C) will not be affected. Systems that use A/B or A/C will lose one leg of power, but should remain on-line.

BlueGene-P is not redundantly powered, so it is being shutdown.

Tonight's maintenance on vmstorage 3 and 4 has been completed.

The scheduled OS upgrades to vmstorage 3 and 4 will begin at 8:00pm.

The maintenance on the virtual machine storage cluster nodes is complete.

The scheduled operating system updates to one of the virtual machine storage cluster systems is starting.

EAP-TTLS/PAP Wireless authentication is functioning normally. We have seen no signs of issues over night.

EAP-TTLS/PAP wireless authentication is not working. This mostly affects non-windows wireless users.

VPN authentication is functioning again.

Users are currently not able to authenticate to VPN. IT is investigating.

Issues with the VM Server Storage have been resolved. Web sites should be back online.

If you are still experiencing problems, please contact the Help Desk at 713-348-HELP (4357).

UPDATE VM Server Storage

Issues with the VM Server Storage still continue.

A failed disk has been detected. IT is working with the vendor to correct the problem and will send an update when the issue has been resolved.

Thank you for your patience.

VM Server Storage

VM Server Storage is experiencing issues which may affect web sites using Drupal, Django, PHP, blogs, WordPress and mysql.

CMS400 sites should not be affected.

Problems should be corrected in 30 minutes or less.