Blog from August, 2014

FE&P reported a breaker had tripped in McNair Hall affecting network services. Electricians are working to restore power.

The planned maintenance for the wireless APs and controllers is complete.  We have all APs back online, and thousands of devices back online.  If you experience connectivity issues, please contact the IT:Service Help Desk at 713-348-4357 (xHELP), or http://helpdesk.rice.edu or send an email to helpdesk@rice.edu.  - Danny Eaton (x5233, dannyeaton@rice.edu)

The maintenance for the wireless APs and controllers will begin at 0400.  - Danny Eaton (x5233, dannyeaton@rice.edu)

Wireless is back

The campus wireless networks have returned to service. The IT Networking team will continue to research the issue.  Updates will be posted to the IT web site: it.rice.edu.

Network management is investigating.

A portion of Lovett College experienced a brief network outage due to power blip. All services back up.

IT Networking has completed maintenance on the Internet security devices. Please contact the Help Desk (x4357) with Internet connectivity issues.

IT Networking will be performing maintenance on the Internet security devices. Connectivity to the Internet may be intermittent during this time.  Notice will be sent when the work is complete.

One of the campus internet links went down and then came back up.  IT networking is investigating with that provider.  All normal routing appears to be in place at this time.  - Danny Eaton ( x5233, dannyeaton@rice.edu )

FEP found and rectified the power issue and all network gear is back up in the Humanities building at this time. - Danny Eaton ( x5233, dannyeaton@rice.edu )

IT is aware of an outage in the Humanities building network equipment. We have contacted FEP and they are investigating. An update will be sent when available. -Danny Eaton ( x5233, dannyeaton@rice.edu )

The network switch at the Library Service Center reset due to a power outage.  The network element is back up and working normally at this time. - Danny Eaton

The planned network maintenance is complete.  All systems are up and operating normally.  Please contact your division representative or the IT:Help Desk with any issues.  - Danny Eaton/Rick Ordiales/Chris Ramirez/Edwin Martinez

The VPN system is back up and has tested good for both students and staff.  Network maintenance continuing on other systems. - Danny Eaton/Rick Ordiales/Chris Ramirez/Edwin Martinez

The planned network maintenance will begin at 0400.  Users will experience a brief outage of the VPN (remote connectivity) as we relocate a network element.  There should be no other impact to the users.  Networking and Data Center personnel will send an update when complete.- Danny Eaton/Rick Ordiales/Chris Ramirez

OwlSpace Sakai course management system maintenance is completed

All users should be able to access all Sakai functions again.

If you notice any OwlSpace issues after this time, please contact the IT Help Desk at helpdesk@rice.edu or 713.348.HELP(4357).

2014-08-13  8:01

At this point, Rice Networking believes that networking services have been restored in all buildings that were affected by the power outages last night and this morning. We will continue to monitor the situation and will update everyone if we find further issues. If you are still having difficulty accessing the network or network resources, please contact the IT Helpdesk at 713-348-HELP.

The multiple power outages has affected some of the network gear in several buildings throughout the campus. IT Networking is currently working on resolving these issues.  An update will be sent as soon as possible.

The scheduled maintenance has concluded.

Hubert Daugherty

Maintenance starting on "Storage", "Rnas", and "Crate" beginning at 7:30.

 

For the hour maintenance windowt, Rice faculty, staff, graduate students, and/or undergraduates will experience one or two intermittent interruptions if they are connected to these three storage solutions:

  • Storage.rice.edu (individual storage and department shared storage)
  • Crate (scratch storage space for researchers)
  • RNAS (cost-recovery storage solution purchased by departments for archival storage, not research related)

A completion notice will be sent out and updates will be posted to the IT web site: it.rice.edu

In preparation for the start of the semester, maintenance on several storage systems is scheduled for Friday night.  For one hour tonight, Rice faculty, staff, graduate students, and/or undergraduates might experience one or two intermittent interruptions if they are connected to these three storage solutions:

  • Storage.rice.edu (individual storage and department shared storage)
  • Crate (scratch storage space for researchers)
  • RNAS (cost-recovery storage solution purchased by departments for archival storage, not research related)

The rolling reboots are scheduled for 7:30-8:30PM on August 8, 2014.    

Updates will be posted to the IT web site: it.rice.edu

On August 8, from 7:30 to 8:30PM, these storage solutions will undergo rolling reboots:

  • Storage.rice.edu (individual storage and department shared storage)
  • Crate (scratch storage space for researchers)
  • RNAS (storage solution purchased by departments for archival storage, not research related)

These services will remain online for most of the rolling reboot, with only intermittent connection interruptions.  Updates will be posted to the IT web site: it.rice.edu.

 

Friday night, 7:30-8:30PM, several storage solutions will undergo rolling reboots.

In preparation for the start of the semester, IT will reboot these three storage solutions typically used by Rice faculty, staff, graduate students, and/or undergraduates:

  • Storage.rice.edu (individual storage and department shared storage)
  • Crate (scratch storage space for researchers)
  • RNAS (cost-recovery storage solution purchased by departments for archival storage, not research related)

These services will be online for most of the hour.  The rolling reboots mean that intermittent connection interruptions will be brief.  Updates will be posted to the IT web site: it.rice.edu.

To learn more about the wide range of storage and collaboration solutions available to Rice community members, contact your IT Divisional Representative through the Help Desk: 713.348.4357 (HELP) or helpdesk@rice.edu.

The Sakai/OWL-Space upgrade was completed early and the university's course management and collaboration system was returned to service at 8:10AM this morning.

The scheduled and announced OWL-Space Upgrade is about to begin.

OWL-Space, Rice's collaboration and course management service, is scheduled to be offline several hours this

Wednesday and next for annual upgrades in preparation for the start of the new academic year.

OWL-Space will be unavailable during these two system upgrades:

Wednesday, August 6, 5:00 AM - 10:00 AM
Wednesday, August 13, 5:00 AM - 9:00 AM


OWL-Space, Rice's collaboration and course management service, is scheduled to be offline several hours this Wednesday and next for annual upgrades in preparation for the start of the new academic year.

OWL-Space will be unavailable during these two system upgrades:

Wednesday, August 6, 5:00 AM - 10:00 AM
Wednesday, August 13, 5:00 AM - 9:00 AM

Check out the new features in the Summer Upgrades page in the OWL-Space web site.  These features will be available after noon on August 6. 

A few of the highlights include:

  • updated look and feel
  • inactive user time out increased to 120 minutes 
  • Peer Review
  • Group assignment submissions
  • drag and drop capability for uploading files via the web interface

The August 13 upgrade focuses on database enhancements and will not affect the user experience.

Training classes for using OWL-Space will be offered after the upgrades are complete.  Watch the OWL-Space site for details.

The research computing cluster known as STIC remains offline through today for major maintenance, scheduled July 28 through August 1. STIC, the Shared, Tightly-Integrated Computing cluster, is being returned to service tonight.

One of the changes to STIC includes a new job scheduler - the Simple Linux Utility for Resource Management or SLURM.

SLURM replaces the current job scheduler known as Torque/MOAB. Any STIC user who missed the previous training sessions on SLURM can register for a final overview held on Monday , August 4.  STIC users can also request one-on-one assistance scheduling their first job with SLURM.  RSVP for the August 4 Overview using the Rice Google form: http://goo.gl/AW8yUS.

Email questions to the IT Help Desk: helpdesk@rice.edu.