Blog from September, 2014

IT Networking has restored network services to the second floor of Greenbriar.  Please contact the IT Help Desk (x4357) if you are still experiencing problems.

Network connectivity on the second floor of Greenbriar is offline.  IT Networking is investigating.

The campus phone system (PBX) is running much longer than projected, and as a result, the PBX is still down for maintenance this morning. We do not yet have an ETA for it coming back on-line, but we will send a notice when services are restored.

Thank you for your patience while we resolve this issue.

Allen Center networking devices is down due to FEP maintenance on the power feeds.  It is expected to be back up at 5 PM.  - Danny Eaton (x5233, dannyeaton@rice.edu)

There was an issue with part of the wireless controller cluster, which has been rectified.  IT/Networking is working with out vendor to determine the root cause.  - Danny Eaton (x5233, dannyeaton@rice.edu)

Wireless network (outage)

The wireless network for the southern half of campus is experiencing an outage.  IT Networking is investigating. - Danny Eaton (x5233, dannyeaton@rice.edu)

VPN issue resolved

The issue with the VPN has been identified and resolved.  Your connection should work as normally at this time.  Thank you for your patience.  - Danny Eaton (x5233, dannyeaton@rice.edu)

Rice VPN Issues

IT is currently investigating reported VPN issues. Updates will be posted to the IT website: it.rice.edu.

FAMIS Web, the portal used by FE&P customers to report issues and log work orders, has returned to full service following a maintenance window that began at 5:00 PM today.

FAMIS Web Update

FAMIS Web is the portal used by FE&P customer to report issues and log work orders. FAMIS Web will be undergoing maintenance to add new features including a detailed customer report.  The web portion will be unavailable for use between 5 and 5:30 today.

The planned network maintenance has been completed without incident.  Networking will be on hand throughout the day to monitor, but no discernible impact is expected.  - Danny Eaton (x5233, dannyeaton@rice.edu)

The planned network maintenance event of moving a redundant transport circuit will begin shortly.  No user impact is expected. - Danny Eaton (x5233, dannyeaton@rice.edu)

OnBase, the campus document imaging and workflow system, has been returned to service after a brief outage for maintenance.

OnBase is a document imaging and workflow system used by multiple departments across the campus.  The system will be offline briefly at 5:00 PM today, Monday, September 22, for maintenance.  IT anticipates OnBase will be offline for approximately 10 minutes.  OnBase users should wrap up outstanding work before the system is shut down at 5:00 PM for the work.  Updates will be posted to the IT web site: it.rice.edu.

The network gear in Keck Hall 2nd floor reset.   All network gear us back up and functioning normally.   IT networking and technical services will continue to monitor.  - Danny Eaton (x5233, dannyeaton@rice.edu)

Maintenance is completed on the Request Tracker (RT) Problem system.

 

Any Emails sent to the problem system (helpdesk@rice.edu)  were held during maintenance. That email  has now been delivered to the RT system, and new tickets have been created from them.

 

Any users experiencing an issue connecting to RT at  https://help.rice.edu  after this time, should sent an email

instead to helpdesk@rice.edu.  Or users can call the Help Desk at 9:00 a.m. on Monday, Sept. 15th.

 

Thank you for your patience as we perform important maintenance work on our servers.

 

Maintenance on the Request Tracker (RT) Problem System is about to begin.

Info on the RT system and this maintenance outage:

Request Tracker (RT) is a Problem Ticketing and Workflow System used by the IT Help Desk, Web Services, and several Rice departments.  RT will be offline for maintenance on Saturday morning, September 13, between 7:00 and noon. During the five hour maintenance window, the best way to submit a request is by email.  Messages sent to helpdesk@rice.edu, webservices@rice.edu, or the other departments using RT will be held in a queue during the maintenance and then released to the RT system when it is back online. Updates will be posted to the IT web site: it.rice.edu.

Request Tracker (RT) is a Problem Ticketing and Workflow System used by the IT Help Desk, Web Services, and several Rice departments.  RT will be offline for maintenance on Saturday morning, September 13, between 7:00 and noon. During the five hour maintenance window, the best way to submit a request is by email.  Messages sent to helpdesk@rice.edu, webservices@rice.edu, or the other departments using RT will be held in a queue during the maintenance and then released to the RT system when it is back online. Updates will be posted to the IT web site: it.rice.edu.

Request Tracker (RT) is a Problem Ticketing and Workflow System used by the IT Help Desk, Web Services, and several Rice departments.  RT will be offline for maintenance on Saturday morning, September 13, between 7:00 and 8:00 AM. During the hour-long maintenance window, the best way to submit a request is by email.  Messages sent to helpdesk@rice.edu, webservices@rice.edu, or the other departments using RT will be held in a queue during the maintenance and then released to the RT system when it is back online. Updates will be posted to the IT web site: it.rice.edu.

Onbase Issue Resolved

The problem reported regarding OnBase Document management has been resolved.  Should you have any continuing issues please contact the IT help desk at 713 348 4357.

The Onbase document management services are experiencing some problems. IT is working on the problem and expects the issue to be resolved within the next 30 minutes (by 3:50 9/11).

IT Networking has completed maintenance on the internal firewall. Please contact the Help Desk (x4357) if you experience connectivity problems.

IT Networking will be performing maintenance on the internal firewall. During this time, you may experience intermittent connectivity when accessing campus resources.  An update will be sent when the work has been completed.

The RiceMail - Exchange configuration update has been completed.  Mail sent from authenticated RiceMail users to Exchange users will now bypass Dspam.

A RiceMail - Exchange configuration update is beginning.  Afterwards, email sent from RiceMail users to Exchange users will by-pass Dspam.  No interruption will occur.

The network devices of Brown College 7th floor rebooted due to an apparent power blip.  IT/Technical Services and Networking will continue to monitor.  - Danny Eaton (x5233, dannyeaton@rice.edu)

Campus power blip

The campus power feed from our provider took a blip which has caused network gear to reboot.  IT will be monitoring to ensure all devices come back up.  Thank you.  - Danny Eaton (x5233, dannyeaton@rice.edu )

The certificates have been updated on both Radius servers.  These certs are good through 8/24/2017.

At 6AM on Tuesday, September 9, IT will update  the authentication certificate used in wireless network connections.  We do not anticipate any impact to wireless connections by Rice faculty, staff and students during the upgrade.

However, you may be asked to trust the new certificate the next time you connect to the Rice wireless network with each of your devices.

Contact the IT Help Desk if you need assistance with your wireless connection.  713.348.HELP (4357) or helpdesk@rice.edu

The software upgrade of the wireless access controllers is complete.  We apologize for the service interruptions and will be monitoring the controllers and access points.  Please contact the IT:Service Help Desk if you experience any further outages.  - Danny Eaton (x5233, dannyeaton@rice.edu)

One of the two sets of controllers has been upgraded.  The "south" half of campus should not experience further network outages.  The "north" half of campus will.  IT apologies as the process for any interruption in advance.  - Danny Eaton (x5233, dannyeaton@rice.edu)

The wireless controller software upgrade will begin at 0500.  Intermittent connectivity is expected during this time.  Thank you for your understanding during this evolution.  - Danny Eaton (x5233, dannyeaton@rice.edu)

 In order to improve stability and to address what appears to be some emerging bugs in Rice's wireless networking controller software, Rice Networking will be installing a new, vendor-recommended software release early Thursday morning between 5:00 am and 6:00 am. During this time, wireless services will be unavailable for brief periods of time during this maintenance window. IT Alerts will be posted before the work starts and after it has been completed. After the upgrade, we will closely monitor the wireless performance and will continue to make improvements as needed. Thank you for your patience while we make these repairs.

-- William Deigaard

The Rice Wireless network services (Rice Owls, Rice Visitor, and eduroam) continue to be unstable for a large portion of the campus. Rice Networking is continuing to work on the issue and may need to implement some emergency patches to bring services back on-line. Currently, we expect services to be unstable until around 10:00 pm tonight. Wired networking is not affected by this issue, so where possible, please utilize a wired port to obtain network services.

Today, at approximately 4:00 pm, the Rice Wireless networks (Rice Owls, Rice Visitor, and eduroam) stopped being able to accept new connections from clients. Rice Networking is in currently investigating and hopes to have services restored shortly.