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Request Tracker (RT) is a Problem Ticketing and Workflow System used by the IT Help Desk, Web Services, and several Rice departments.  RT will be offline for maintenance on Saturday morning, September 13, between 7:00 and 8:00 AM. During the hour-long maintenance window, the best way to submit a request is by email.  Messages sent to,, or the other departments using RT will be held in a queue during the maintenance and then released to the RT system when it is back online. Updates will be posted to the IT web site: