Blog from December, 2014

Most of the websites that were offline have been restored.  IT staff are reviewing all sites at this time.  Should you experience any problems, please report to 713 348 (HELP) 4357.

A number of websites are still not available at this time.  IT staff are still working to restore access.  Additional updates will be posted as we have information.

Some Websites offline

A number of web sites are currently offline due to a hardware failure.  IT staff have been notified and are working on the problem.  A follow up notification will go out once the sites are back online.

IT system administrators noticed a temporary connection issue for one of the email servers supporting Rice faculty, staff and graduate student accounts.  The connection has been restored and services are fully functional.  If you notice further issues with your Rice email account, please contact the IT Help Desk: 713.348.4357 or

FIS upgrade complete

The Faculty Information System (FIS) upgrade is complete. If you notice any issues, please contact the IT Help Desk: or 713.348.4357(HELP).


The Faculty Information System (FIS) will be offline for an upgrade today between 5:00 p.m. and 5:30 p.m.

Updates include a new Graduate Student import feature.  Previous November upgrades introduced a redesigned publication submission form, hiding irrelevant sections (at the request of various schools), and cosmetic changes to labels, notes, etc. to improve the user's experience as they complete their tasks.

The FIS was designed to record faculty accomplishments, including research, publications, teaching, awards, and service activities for each calendar year. The information entered is used to generate a number of internal reports such as the Annual Report to the Provost, as well as public web pages including the Scholarly Interest Report (

Updates will be posted to the IT website:

IT reports that some web sites hosted on are not available.  The system administrator researched the issue and discovered the server had gone offline.  It has been restarted and all the blogs are fully operational.  Please contact the IT Help Desk if your site on is not performing as expected.  Updates will be posted to the IT web page:

The computers used by faculty in the podiums of Rice's instructional classrooms will enter an upgrade phase early Monday morning, December 15, 2014. The labs will begin getting upgrades after finals period is over. The Information Technology (IT) division enters a self-imposed moratorium to make the fewest possible changes on class and lab computers after the last day of classes each semester.  This moratorium helps prevent technology interruptions in final projects and exams.  However, the window of opportunity to update the software on podium computers and test the changes prior to the beginning of the spring semester is very short this year.   Software updates and testing --on the podium computers only-- will begin Monday morning and these computers will be in varying stages of functionality through the end of the month.  If your podium computer is required to give or take a final exam, please contact the IT Help Desk as soon as possible with the classroom location and request postponement of that specific computer's updates.  Updates will be posted to the IT web site:

The network gear in the Media Center reset.   Users will have experienced a brief interruption of service.  Normal service has returned.  -  Danny Eaton ( x5233,

Part of the campus was experiencing a wireless outage, and we had to do a fail over for that HA cluster.  All users should be able to connect at this time.  We apologize for any inconvenience this has caused, and are working with our vendor for a root cause analysis.  - Danny Eaton (x5233,

Rice Wireless Issues

Rice Owls, Rice Visitor, and eduroam wireless networks (SSIDs) are currently  experiencing issues.  Rice Networking is investigating and will post updates as the team works to resolve it.