Touchnet, an external payment processing system used by several departments at Rice University, is experiencing issues related to a cyber attack. Touchnet's January 7, 2015 Data Center Bulletin reads:
"The TouchNet DataCenter is experiencing a denial of service attack, meaning unknown entities are flooding certain IP addresses to overwhelm server activity. You may have experienced intermittent or spotty services. This is a DataCenter availability issue NOT a security issue.
We are diligently working with our ISPs to resolve the issue and will keep you updated via regular emails. It appears at this time traffic levels have returned to normal. We recommend you put a notice on your business office homepage to alert constituents of potential delays.
We appreciate your patience and continued support."