Blog from September, 2015

The network maintenance in Rice Memorial Hermann 26th floor is complete.  Please contact the Help Desk (x4357) if you have any connectivity issues. Machines may need a reboot to restore proper connectivity.

The planned network maintenance for Rice Memorial Hermann will begin at 6:00pm.

The Office of Information Technology Network Management / Technical Services will be performing network access switch upgrades Wednesday.  Users will experience loss of connectivity (both wired and wireless) during this exercise, and will need to reboot their device upon completion to ensure connectivity.  This will start at 6 PM, and expected to run until 9 PM. Thank you for your understanding.

The Office of Information Technology / Technical Services has completed the upgrade.  User need to reboot their devices to ensure connectivity.  Thank you.

The Office of Information Technology / Technical Services will be performing network access switch upgrades tomorrow.  Users will experience no network connectivity (both wired and wireless) during this exercise, and will need to reboot their devices upon completion to ensure connectivity.  This will start at 6 PM, and expected to run until 9 PM. Thank you.

The Office of Information Technology / Technical Services will be performing network access switch upgrades tomorrow.  Users will experience no network connectivity (both wired and wireless) during this exercise, and will need to reboot their devices upon completion to ensure connectivity.  This will start at 6 PM, and expected to run until 9 PM. Thank you for your understanding.

We are verifying websites to be sure they are all on line.

Linda

 

Website Outage

We are currently experiencing an outage of the Rice Web Infrastructure that is affecting multiple websites. This is being caused by a large database server outage, EA SQL4.  At last report, there are 30 sites affected.  Web Admin Systems is actively working on a recovery plan, ETA to be determined.

Web Sites Are down

One databases server is locked up and many campus websites are currently down.  We are working on the issue

The Office of Information Technology / Technical Services will be performing network access switch upgrades Wednesday.  Users will experience intermittent connectivity (both wired and wireless) during this exercise, and will need to reboot their device upon completion to ensure connectivity.  This will start at 6 PM, and expected to run until 9 PM. Thank you for your understanding.

 

The Office of Information Technology / Technical Services will be performing network access switch upgrades tomorrow.  Users will experience intermittent connectivity (both wired and wireless) during this exercise, and will need to reboot their devices upon completion to ensure connectivity.  This will start at 6 PM, and expected to run until 9 PM. Thank you for your understanding.

OIT Networking has completed maintenance on the Internet firewall.  Please contact the Help Desk (x4357) if you experience Internet connectivity issues.

OIT Networking will be performing maintenance on the Internet firewall from 3 am to 5am.  During this time, users may experience intermittent connectivity when accessing Internet websites.  Notice will be sent at completion.

Good evening,

We experienced an outage on our network border this evening at approximately 8:50 pm.  Service was restored at 9:15 pm. This outage was result of the same bug that caused our two previous outages this week.  

We are still planning to install the software update to fix the bug Saturday morning (3:00 am to 5:00 am).  Please contact your divisional representative, the Help Desk or me if you have any questions.

Thank you for your patience and understanding,

Mike

--

Mike Dewey

Director – Campus Services

Rice University - Office of Information Technology (OIT)

6100 Main Street Houston, Tx 77005 – MS 119 Mudd Building mdewey@rice.edu | Office 713-348-4222

The Office of Information Technology / Technical Services has completed the network access switch upgrades in Space Science tonight.  Users will experience intermittent connectivity (both wired and wireless) during this exercise, and will need to reboot their device upon completion to ensure connectivity. Thank you for your understanding.

The Office of Information Technology / Technical Services will be performing network access switch upgrades in Space Science tonight.  Users will experience intermittent connectivity (both wired and wireless) during this exercise, and will need to reboot their device upon completion to ensure connectivity.  This will start at 6 PM.  Thank you for your understanding.

Good morning,

I wanted to provide you with an update on the two internet outages we 
experienced this week.

This summer as part of the RiceNet3 project, we installed a new set of 
hardware equipment at the border of our network. This hardware improved 
both bandwidth and security of our network connections. However, we 
learned that the equipment has a bug. We obtained a patch from the 
vendor on Monday. We are confirming that it will resolve the problem 
and that it it will not have any adverse effects. Once we have this 
confirmation, we plan to install the fix early morning (3-5am) on Friday 
or Saturday.

I will send another update Wednesday evening to confirm the scheduled 
time for the update. When the update is being applied, the Internet will 
be intermittently unavailable.

Please contact your divisional representative, the Help Desk or me if 
you have any questions.

Thank you for your patience and understanding,
Mike

-- 
Mike Dewey
Director – Campus Services

Tomorrow, Wednesday, 9-23-2015 from 3:00 am until 5:00 am central time, Rice Networking will be performing maintenance on some of the network equipment that connects Rice to the Internet.  This work is to install an update that has finally become available to us and is designed to address the problem that has caused several campus Internet outages since last June.

During this maintenance, all traffic between Rice and the Internet will be disrupted.

If you are off campus, you will not be able to reach on-campus services such as Rice WebMail or Owlspace.

If you are on campus, you will not be able to reach outside services such as Google, Facebook, CNN, Netflix, etc.  On-campus services will remain accessible by people on-campus during this time.

Rice’s phone system, RUPD/EMS Dispatch, and other life-safety services will be unaffected.

After this outage, if you experience any further disruptions to your access to and from the Internet, please contact the Rice OIT Helpdesk at 713-348-HELP.

As always, thank you for your patience while we work to resolve this issue.

-- 
William Deigaard
soren@rice.edu
Director,  IT Infrastructure
713-348-5262 (o.)

Internet access have been restored. Please contact the Helpdesk x4357 if you see further issues. 

Campus Internet Outage

Network Management is currently working on this issue.

Services have now been restored, but this Sunday (9-20-2015) from approximately 5:30 until 6:30 pm central time, connectivity between Rice and the Internet failed intermittently due to an issue with the campus border firewall.  Rice's Network engineers are currently investigating to find the root cause, but services are expected to remain stable.

OIT:Network Management has completed software upgrades on the Mudd IT network closet (room 230).  Upon return to the office on Monday, users may need to reboot their systems to properly reconnect.  Thank you.

OIT:Network Management will be performing software upgrades on the Mudd IT network closet (room 230) this evening at 6 PM.  Upon return to the office on Monday, users may need to reboot their systems to properly reconnect.  Thank you.

The network equipment in Herzstein Hall has been replaced.  All functionality has been restored.  Users will need to reboot their systems to regain connectivity.  OIT/Network Management will be following up with Facilities on the water issue.  Thank you for your understanding.

After further investigation this morning, the network device in Herzstein Hall closet B29 has failed and is being replaced with the new network hardware.  OIT/Network Management and Technical Services personnel are working as quickly as possible to facilitate the changeover.  Facilities personnel are aware and working to assist with clean up on water mitigation.  An update will be provided when available.  

The EduRoam Radius service upgrade is complete. Please log a service ticket by visiting http://helpdesk.rice.edu or call the Help Desk at x4357 with any issues.

A scheduled upgrade of the Radius service supporting EduRoam is beginning.  These servers provide authentication for EduRoam users. No service interruption is anticipated.

 

 

OIT/Network Management has detected a networking issue in Hertzstein Hall.  Networking is working on resolving the issue however users will lose connection on both wired and wireless.  Users will need to reboot their computers once the network event has been resolved.  An all clear message will be sent.  Thank you.

The network maintenance in BioScience Research Collaborative  8th floor and Basement is complete.  Please contact the Help Desk (x4357) if you have any connectivity issues. Machines may need a reboot to restore proper connectivity.

The planned network maintenance for BioScience Research Collaborative will begin at 6:00pm. This will affect 8th floor and Basement.

The power went out and then quickly back on at the Graduate Apartments on Bissonnet.   All network gear is back up and working normally.  Users may need to reboot their devices to reconnect to the wired network.

The Radius service upgrade is complete. Please log a service ticket by visiting http://helpdesk.rice.edu or call the Help Desk at x4357 with any issues.

A scheduled upgrade of the campus Radius service is beginning.  These servers provide authentication for wireless and VPN users.  No service interruption is anticipated.

 

 

Both network elements in Mudd 200A are back up.  Users may need to reboot their network devices to reestablish full connectivity.  Thank you.

The software upgrade for the Mudd network switches in the IT closet 200A will begin in 5 minutes.

In order to address a potential service affecting issue on the Mudd network access switches, OIT:Network Management will be performing software upgrades on the Mudd IT network closet (room 200A) this evening at 6 PM.  Upon return to the office on Monday, users may need to reboot their systems to properly reconnect.  Thank you.

The network maintenance in BioScience Research Collaborative 10th and 11th floor is complete.  Please contact the Help Desk (x4357) if you have any connectivity issues. Machines may need a reboot to restore proper connectivity.

The planned network maintenance for BioScience Research Collaborative will begin at 6:00pm. This will affect 10th and 11th floor.

The network maintenance in Jones Business School 2nd floor is complete.  Please contact the Help Desk (x4357) if you have any connectivity issues. Machines may need a reboot to restore proper connectivity.

The network maintenance in BioScience Research Collaborative 1st, 5th, 6th and 7th floor is complete.  Please contact the Help Desk (x4357) if you have any connectivity issues. Machines may need a reboot to restore proper connectivity.

The planned network maintenance for BioScience Research Collaborative will begin at 5:30am.

The Office of Information Technology will be performing upgrades to the BioScience Research Collaborative 10th floor network closet starting at 18:00 (6:00 PM) on Wednesday of next week (9th September).  Users will have intermittent connectivity on both wired and wireless during this process.  Users will need to reboot their devices upon completion of the upgrade in that area.  Thank you for your patience and understanding. 

The Office of Information Technology will be performing upgrades to the McNair Hall room 255 network closet starting at 05:00 AM on Tuesday of next week (8th September).  Users will have intermittent connectivity on both wired and wireless during this process.  Users will need to reboot their devices upon completion of the upgrade in that area.  Thank you for your patience and understanding. 

The Office of Information Technology will be performing upgrades to the BioScience Research Collaborative network closets starting at 05:30 AM on Saturday of this week (5th September).  Users will have intermittent connectivity on both wired and wireless during this process.  Users will need to reboot their devices upon completion of the upgrade in that area.  Thank you for your patience and understanding. 

Per Facilities Engineering and Planning, this is a scheduled maintenance outage that will be in effect until Saturday evening at 5pm.  

The network connectivity in Baker Hall is currently offline.  Networking is investigating and will provide an update as soon as possible.

OIT Networking has completed network maintenance in IDF 311.  Please contact the Help Desk (x4357) if you have any connectivity problems.

OIT Networking will be replacing the network switch in IDF 311.  Notification will be sent when the work has been completed.

OIT Networking has completed network maintenance in IDF 211.  Please contact the Help Desk (x4357) if you have any connectivity problems.

OIT Networking will be upgrading the network switch in IDF 211.  Notification will be sent when the work has been completed. 

OIT Networking has completed network maintenance in IDF 128.  Please contact the Help Desk (x4357) if you have any connectivity problems.

OIT Networking will be upgrading the network switches in the McNair Hall IDF 128.  Notification will be sent when the work has been completed.

IT Networking has completed network maintenance in IDF 113.  Please contact the Help Desk (x4357) if you have any connectivity problems.