I wanted to provide you with an update on the two internet outages we
experienced this week.
This summer as part of the RiceNet3 project, we installed a new set of
hardware equipment at the border of our network. This hardware improved
both bandwidth and security of our network connections. However, we
learned that the equipment has a bug. We obtained a patch from the
vendor on Monday. We are confirming that it will resolve the problem
and that it it will not have any adverse effects. Once we have this
confirmation, we plan to install the fix early morning (3-5am) on Friday
I will send another update Wednesday evening to confirm the scheduled
time for the update. When the update is being applied, the Internet will
be intermittently unavailable.
Please contact your divisional representative, the Help Desk or me if
you have any questions.
Thank you for your patience and understanding,
Director – Campus Services