Blog from April, 2016

After moving all user databases off Exchange1 and rebooting server.  All Exchange services are online.

I will be migrating all active DB's from Exchange1 to Exchange2 and Exchange3.  Users are not able to connect to Exchange1.

User may see a disconnect and reconnect of outlook clients.

 

 

 

There are multiple phishing scams pretending to be from Information Technology, the Office of Information Technology (OIT), or IT.

 The Subject may contain one of the following:

  • Re: IT Alert
  • Fwd: IT Urgent Notice!
  • Fwd: Security Alert

Delete this message and similar future messages. Do not respond or take action on the phishing message.  Phishing is an attempt to criminally and fraudulently acquire private information, such as usernames, passwords, and credit card details by masquerading as trustworthy entity in an electronic communication. While annoying, the best action is to ignore them.  Additionally, Rice OIT will never ask for your User ID or password via email. For current IT Announcements: http://it.rice.edu/

If you suspect that you have received one of these messages or if you accidentally responded to the phishing message, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.

Sincerely,
Mike

-- 
Mike Dewey
Director – Campus Services

There are multiple phishing scams pretending to be from Information Technology,  OIT, or IT.

 The Subject may contain one of the following:

  • Re: IT Alert
  • Fwd: IT Urgent Notice!
  • Fwd: Security Alert

Delete this message and similar future messages. Do not respond or take action on the phishing message.  Phishing is an attempt to criminally and fraudulently acquire private information, such as usernames, passwords, and credit card details, by masquerading as trustworthy entity in an electronic communication. While annoying, the best action is to ignore them.  Additionally, Rice OIT will never ask for your User ID or password via email. For current IT Announcements: http://it.rice.edu/

If you accidentally responded to the phishing message, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.

Diane Yee   | Assistant Director IT Customer Service

All network connectivity has been restored and that we expect to restore full network redundancy over the weekend.  All services have been restored.

If you run across any other system(s) that you suspect affected, please contact the Help Desk (#4357 or help@rice.edu) or me.

Thank you for your patience and understanding,
Mike

-- 
Mike Dewey
Director – Campus Services

The data center network core is now restored to service, and the few remaining systems should be back on-line now (including Edgar, Ester, STAT, and CAAM servers).  Please contact us at 713-348-HELP (during business hours) or 713-348-4989 (after business hours) if you find anything that is not performing normally.

At approximately 2:28 pm today, one of the core network routers in Rice's primary data center failed when a hardware component went off-line.  The redundancy architecture worked partly, but the traffic load caused the redundant pair to become unresponsive.  Because of this failure, most of the systems in the data center became unavailable to campus and Internet clients.  The system has been partly restored, and no further disruptions are expected at this time.  OIT teams will be continuing to evaluate the health of affected systems and will restore them as needed.

At approximately 2:28 pm today, one of the core network routers in Rice's primary data center failed when a hardware component went off-line.  The redundancy architecture worked partly, but the traffic load caused the redundant pair to become unresponsive.

 

 

There are multiple phishing scams pretending to be from Information Technology,  OIT, or IT.

 The Subject may contain one of the following:

  • Re: IT Alert
  • Fwd: IT Urgent Notice!
  • Fwd: Security Alert

Delete this message and similar future messages. Do not respond or take action on the phishing message.  Phishing is an attempt to criminally and fraudulently acquire private information, such as usernames, passwords, and credit card details, by masquerading as trustworthy entity in an electronic communication. While annoying, the best action is to ignore them.  Additionally, Rice OIT will never ask for your User ID or password via email. For current IT Announcements: http://it.rice.edu/

If you accidentally responded to the phishing message, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.

Diane Yee   | Assistant Director IT Customer Service

 4-26-2017: The Rice-IBC building telephone system (on Kirby Drive) is experiencing failures on the telephone system hard drive. Rice-IBC users have not been impacted yet.

The defective hard drive will be replaced this evening, starting at 5:30pm. Work should be completed by 9:30pm.

The Rice users at the Kirby location will not be able to use the Rice-IBC telephone system while this repair is being made.

The main campus system users will not be affected during the repair (other than not being able to reach Rice-IBC users).

Thank you.

Update: 9:15 pm- Hard drive replaced, system tests were successful. 

Networking services have been restored.  Two issues occurred simultaneously, but were unrelated.  Both have been resolved.  The queues for the plotters in Mudd have been resumed.

Several buildings are experiencing networking issues this morning.  The BRC is currently completely off-line for a period.  Mudd and FE&P, and some other smaller buildings may be affected as well.  Networking technicians are working on both issues right now.   Printing to plotters in Mudd may also be impacted.  We will post an update when services are restored. 

Several buildings are experiencing networking issues this morning.  The BRC is currently completely off-line for a period.  Mudd and FE&P, and some other smaller buildings may be affected as well.  Networking technicians are working on both issues right now.   Printing to plotters in Mudd may also be impacted.  We will post an update when services are restored. 

Power blip in the campus

Brief power outage in the campus affecting network services. Network management is monitoring as equipment come back online.

The single sign-on service is available again. If you have any trouble logging in to web applications, contact the Help Desk at x4357 or send email to help@rice.edu.

The scheduled maintenance for the Shibboleth Web Single Sign-on system will begin at 5:00 AM. No new logins will be possible during the work, which is expected to last no more than 15 minutes.

The planned network maintenance is complete.  No user impact was observed.  If you have network connectivity issues, please contact your divisional representative, or the OIT:Service Help Desk at 713-348-HELP (x4357).  Thank you, and have a great day.

The planned maintenance activity should begin shortly.  No user impact is expected during, or after this exercise.  An update will be sent when available.  Thank you.

New user provisioning software installed on Saturday (04/09/2016) is affecting some Active Directory users by turning on unwanted settings.  In order to prevent confusion we are going to restore user's settings to the state they were in Saturday morning before the new software was added.  User's having an issue with Active Directory not behaving as they normally expect, should just have to log out and log back in to return to the expected behavior.

This change will occur today from 5:30pm - 6:00pm 04/11/2016.

IPS Policy Update - Completed

IPS Policy Update has been completed.

No user impact was noted during the exercise.  If you experience any issues, please contact your divisional representative or the OIT:Service Help Desk at 713-348-4357 (xHELP).  Thank You!

The planned maintenance for Herzstein Hall will begin at 0600.  No user impact is expected.  Thank You.

No loss of connectivity was observed during this exercise.  If you have any connectivity issues to report, please contact your divisional representative or the OIT:Service Help Desk at 716-348-HELP (x4357).

The OIT/Network & Technical Services planned maintenance for Huff House will begin.  An update will be sent when available.  Thank you.

The SSL certificate updates have been completed. Please report any problems by sending an Email to the Help Desk (help@rice.edu).

Regards,
Kenneth Marshall

Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294

The SSL certificate used to provide secure access to rice.edu websites will be updated, starting at 9am. A second update will be posted when the work is complete.

Regards,
Kenneth Marshall

Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294

From 9-10am on Saturday April 2, an expiring SSL certificate for approximately 2500 rice.edu websites will be updated. After the maintenance, please report any secure site (HTTPS) connection problems to the Help Desk by sending an Email to help@rice.edu.

Regards,
Kenneth Marshall

Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294