Blog from October, 2016

The planned maintenance on a storage array has been completed.  If you experience issues with Onbase, Owlspace or Web applications please contact the service managers or the OIT:Service Help Desk at 713-348-4357.  Thank you for your patience.

 

 

The OIT Systems and Infrastructure group will begin the planned maintenance on a storage array at 5:00am.  Services which may be affected include Onbase, Owlspace and several Web Services application resources.  An update will be sent when completed.  Thank you for your understanding.

Nearly all communications services that were disrupted by the cabling cut on 10/27/2016 have been restored.  At present, all networking connectivity has been restored, and phone services are on-line.  Some additional work will continue through next Tuesday to restore some redundancy and bring some behind-the-scenes systems on-line.   However, if you see anything that is not performed as expected or you need any assistance, please contact the Rice OIT Helpdesk at helpdesk@rice.edu or call 713.348.435.

The planned software upgrade is complete.  If you experience issues connecting to the wireless network(s) please contact your divisional representative or the OIT:Service Help Desk at 713-348-4357.  Thank you.

The OIT Network Management department will begin a planned software upgrade for essentially half the campus wireless network beginning at 0400.  Everything "north" of Lovett Hall, Fondren Library, the Pavilion, Alice Pratt Brown and the Stadium will lose connectivity during this software upgrade.  An update will be sent when available.  Thank you.

We have experienced what appears to be a fiber cut on the west side of campus, and it has disabled networking and phone services for at least the following buildings: Rice Village Apartments, Rice Police Department, Greenbriar, all athletics facilities except for Tennis, and the Rice Media Center.  Technicians are on the way to work on service restoration.  If you are experiencing a service outage in an area not listed above, please contact the Rice OIT Helpdesk at 713-348-HELP.  An update will be posted to OIT-Alerts when we know the estimated time for repair.

All network activities are complete at this time.  Please contact your divisional representative or the OIT:Service Help Desk (713-348-4357) for any issues.  Thank you.

The planned network maintenance for the Health & Wellness Center as well as the Rice Childrens Campus will being.  Minimal disruption is expected.  An update will be sent when available.  

OIT Networking/Technical Services found a bad optic and have replaced it.  All links are up, and no user traffic should be impaired.  Please contact the OIT Help Desk or your divisional representative for any issues.  Thank you.

The OIT Networking / Technical Services planned maintenance has begun for the Gibbs Recreation Center.  An update will be sent upon completion.  Thank you.

Network services in the affected area has been restored. Users may need to reboot their device to restore connectivity.

One of the network switch in Hanszen College is down. This is affecting both wired and wireless services. Networking is looking into the issue.

Power has been restored to all buildings and all IT services should be available. If you feel you are experiencing issues related to the power outage, please contact the OIT Operations Center at 713-348-4989 or log a Help Desk Ticket via helpdesk.rice.edu.

 

 

 

The Rice Campus lost power around 4:30pm.  As of this time, the wireless network appears to be working across the campus.  More information will come as it becomes available as to OIT services that have been affected.

OIT has been following large scale distributed denial of service (DDoS) impacting number of cloud providers. At various points services such as Amazon, Twitter, Spotify, Netflix, Acquia and other have become unavailable. We are aware of these issues. The attack is against the cloud providers  and we are reporting any problems in connectivity to them.

 

OIT Networking has completed the wireless network maintenance in Tudor Fieldhouse and Brochstein Pavilion.  If you have issues, please contact OIT Operations at 713-348-4989, or the OIT Help Desk at 713-348-4357 (xHELP). Thank you.

OIT Networking will be performing wireless network maintenance in Tudor Fieldhouse and Brochstein Pavilion beginning at 0500 today.  Users will be unable to connect during this exercise.  An update will be sent upon completion.  Thank you.

The planned network maintenance for Space Science is now complete. User may need to reboot their machines to restore connectivity. Please contact the Mudd Operations at 713-348-4989 for any issues.

The planned network maintenance for Ryon Lab is now complete. User may need to reboot their machines to restore connectivity. Please contact the Mudd Operations at 713-348-4989 for any issues.

OIT Networking has completed maintenance. Internet connectivity has been restored. Please contact OIT Operations at (x4989) with any Internet connectivity issues.

OIT Networking will be performing maintenance on a Internet security device beginning at 4:30am. Internet connectivity will be intermittent for approximately 30 minutes. Notification will be sent at completion.

This Sunday morning (10-16-2016) from 4:30 am until 5:00 am, Rice’s networking team will be performing some maintenance on one of the systems that connects Rice to the Internet.  For approximately 15 minutes during this time, data flows in and out of the campus will be disrupted and services may appear to be unreachable.

An OIT-alert will be sent out prior to the start of work and at its completion.  You can also view the status of the work on the OIT Website at oit.rice.edu under the IT Alerts section.  If, after 5:00 am you notice anything not performing as expected, please contact the OIT Operations Center at 713-348-4989 or log a Help Desk Ticket via helpdesk.rice.edu.

Maintenance on the network switches in Tudor Kinesiology is complete. Please contact the Help Desk (x4357) with any connectivity issues.

OIT Networking will be performing maintenance on the network switches in the Kinesiology area of Tudor Fieldhouse. Network access will be unavailable until 7pm.  Notification will be sent at completion.

OIT Networking has completed maintenance in Tudor Youngkin Center. Please contact the Help Desk (x4357) with any connectivity issues.

The planned network maintenance for Alice Pratt Brown Hall is now complete. User may need to reboot their machines to restore connectivity. Please contact the Mudd Operations at 713-348-4989 for any issues.

OIT Networking will be performing maintenance on the network switches in the Youngkin.  Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in Autry court and the second floor offices of Youngkin Center.  Please contact the Help Desk (x4357) if you have any connectivity problems.

The planned network maintenance for Central Plant and Mechanical Lab is now complete. User may need to reboot their machines to restore connectivity. Please contact the Mudd Operations at 713-348-4989 for any issues.

OIT Networking will be performing maintenance on the network switches in Tudor.  The areas affected are Autry court and the second floor offices of Youngkin Center.  Notification will be sent at completion.

The planned network maintenance in Mudd 109 is now complete. 

The planned network maintenance in Mudd 109 will begin at 0500. An update will be sent upon completion.

Dspam service for RiceMail Cyrus1 users has been restored.  Subsequent emails will be processed by Dspam.

The old Dspam (antispam filter) server for roughly 1/3 of RiceMail users/mailboxes died last night.  Since then, mail to these users, except for those on the new Dspam servers, has been effectively by-passing Dspam.  The affected users are all those with RiceMail mailboxes residing on cyrus1a.mail.rice.edu.   Note that mail delivery is not affected - this only affects Dspam processing of messages.

I will try to resurrect the dead server, though it went off hardware maintenance in 2010.

 

 

OIT Networking has completed the maintenance on the network switches in Reckling Park.  Thank you for your patience.

OIT Networking will be performing maintenance on the network switches in Reckling Park.  A notification will be sent when the work is complete.  Thank you for your patience.

OIT Networking will be performing maintenance on the network switches in the Tennis facility. Notification will be sent when the work is complete.