Blog from May, 2017

One of the switch in Baker Hall 2nd floor rebooted. Network management is investigating the root cause. Right now, all network service (wired/wireless) have been restored.

Power work is complete.  Network connectivity has been restored. Please contact the Help Desk (x4357) with any issues.

A power related event has occurred that affects a portion of the campus. Facilities is working to resolve the issue. At this time, the buildings that are confirmed to be without power are as follows: stadium, soccer, tennis, Tudor, and Moody Arts.  Notification will be sent when more information is available.

Facilities has resolved the power issue.  The network connectivity in the affected buildings has been restored.  Please contact the Help Desk (x4357) with any issues. 

There is a power outage affecting a portion of the campus.  At this time, the following buildings do not have network connectivity: Moody Arts, Tennis Courts, and Soccer.  There is a possibility that more buildings will lose connectivity. Facilities is in route to assess.  An update will be provided as soon as more information becomes available.

The planned network maintenance introduced significant instability in the primary data center. The change has been rolled back at 12:15 and all system are operational. Please contact the OIT Help Desk at #4357 or at helpdesk@rice.edu if you experience any issues.

Good morning,

Network maintenance was completed but some services have not yet come back online.  OIT is working to get all services back online. We will provide update as we resolve the issues.

Services that we know to be affected are

  • Some Email services
    • Webmail
    • Exchange
  • Some web-based services

If you are experiencing issues with any other services not listed above please contact the Help Desk at #4357 or at helpdesk@rice.edu.

PDC Pod-A Network Maintenance will start at 5am

Good afternoon Rice Colleagues,

There is an email scam pretending to be from various Rice University email administrator.

The Subject contains "This is your email administrator"

The Body looks like this...

ATTENTION!
=========================

Dear User,

This is your webmail administrator. Please,be informed that the email server has just been upgraded and your email needs to be reset immediately.

This process is to keep the Rice University system server updated and protected as always.

CLICK BELOW TO RESET YOUR EMAIL NOW:

http://webmail.rice.edu.login.laprima.com.au/index.htm


Regards,

Rice University

Do not respond or take action on this malicious message other than deleting the message. This message attempts to trick you into following a link that will either attempt to steal your login credentials or load malicious software onto your machine.  If you suspect that you have received one of these messages and need assistance in disposing of the message or if you accidentally opened the attachment or web link, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.

The Greenbriar building has lost power.  Facilities is investigating. Notification will be sent when power and network connectivity has been restored.

Service has been restored. The ISP provider has located and repaired the fiber cut that was caused by a construction happening in the area. 

One of Rice's three commodity Internet service links is currently down.  Engineers are investigating the cause, but at this time there is no impact due to the existance of a backup connections to alternative locations and service providers.

We will let everyone know when services are fully restored.

This Friday, at 2:00 am until about 2:30 am, In order to ensure that the wireless network is performing optimally for the Commencement exercises on Friday and on Saturday morning, Rice's networking team will be rebooting the access points in the following buildings:

Tudor Fieldhouse and Youngkin Center

Brown Hall, Alice Pratt

Duncan Hall, Anne and Charles

Sewall Hall

Rayzor Hall

Humanities Building

Fondren Library

Anderson Hall, M.D.

Lovett Hall

Herzstein Hall

Baker Hall, James A. III

McNair Hall, Janice and Robert

Anderson Biological Laboratories, M.D.

If, after this work you find anything is not working as expected, please let us know by contacting the OIT Helpdesk at 713-348-HELP or via the web at http://helpdesk.rice.edu.
Thank you.

Please contact the help desk at #4357 or at helpdesk@rice.edu if you are still experiencing issues with these sites. 

Thanks,

Mike

Currently, Edgar, Esther and Courses Web Sites are down.  We are working to restore these services.  We will provide an update as soon as one is available.

Thank you for your patience and understanding,
Mike
-- 
Mike Dewey
Director – Campus Services

RiceMail SSL Certificate Maintenance has been completed.  If you notice issues with your email, please contact the IT Help Desk at helpdesk@rice.edu or 713.348.HELP(4357).

The RiceMail SSL certificates used for IMAP, POP, RiceMail, and SMTP Authentication (sending outbound mail) are being updated.  The current SHA-1 certificates are expiring soon and are being replaced with more secure SHA-2 certificates.   No service outages are expected.

Currently, all blogs hosted on either blogs.rice.edu or news.rice.edu (Rice News) are now available.  

Thank you for your patience and understanding,
Mike
-- 
Mike Dewey
Director – Campus Services

Currently, all blogs hosted on either blogs.rice.edu or news.rice.edu (Rice News) are down.  The vendor is currently working to restore the service.  We will provide an update as soon as one is available.

Thank you for your patience and understanding,
Mike
--
Mike Dewey
Director – Campus Services

 

The scheduled RiceMail SSL certificate maintenance for this morning has been aborted and will be rescheduled.

The RiceMail SSL certificates used for IMAP, POP, Webmail, WebSieve and SMTP Authentication (sending outbound mail) are being updated.  The current SHA-1 certificates are expiring soon and are being replaced with more secure SHA-2 certificates.  No service outages are expected.

 

 

Please contact the OIT Help Desk for any other issues.

A notice will be sent out when done.

On Tuesday morning, May 9, 2017, between 5:00 am and 6:00 am, Rice's networking team will be rebooting the controller system that manages Rice's wireless networks.

This work is to resolve some reported issues with connecting to and maintaining reliable access to campus wireless services and will affect Rice Owls, Rice Visitor, Rice Owls 5Ghz, and eduroam.

If, after this work you find anything not working as expected, please contact the OIT Help Desk:

Thank you for your patience while we make these repairs.

This is an update to the original message I sent this afternoon...

Original Message

Good afternoon Rice Colleagues,

There is an email scam pretending to be from various Rice University addresses with a "to" address of 
hhhhhhhhhhhhhhhh@mailinator.com

The Subject contains a Rice affiliated name and "has shared a document on Google Docs with you"

Do not respond or take action on this malicious message other than deleting the message. This message attempts to trick you into following a link to a Google document but, in reality, it is malicious Google app.
If you suspect that you have received one of these messages and need assistance in disposing of the message or if you accidentally opened the attachment or web link, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.


UPDATE
If anyone has already followed one of these links and signed in with your Google credentials, please change your Google password and make sure you remove the fake "Google Docs" app from your account. To remove the fake app, perform the following steps:
1. visit https://myaccount.google.com/security?pli=1#connectedapps
2. select "Manage Apps," 
3. click on any entries called "Google Docs" (the actual Google Docs won't require access in this way), and click the Remove button.

Please don’t hesitate to contact the Help Desk if you need additional assistance at helpdesk@rice.edu or 713.348.4357.
 

Sincerely,
Mike
-- 
Mike Dewey
Director – Campus Services