Blog from September, 2017

ITSO has completed maintenance on the Palo Alto Networks IPS in Mudd and the PDC.  Please report any issues to the Help Desk (x4357).

ITSO will be performing maintenance on the Palo Alto Networks IPS in Mudd and the PDC.  During this time network connectivity may be intermittent.  Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in Pod A of the primary data center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Pod A.  During this time network connectivity may be intermittent.  Notification will be sent at completion.

This morning, one of the pathways that Rice uses to connect to the Internet failed to operate properly.  Because it did not completely fail, the automatic switching of traffic flows to our other links did not occur.  Networking manually bypassed the affected equipment and Internet services are now working properly again.  If, however, you find something is not working as expected, please contact the OIT Helpdesk at 713-348-HELP or email help@rice.edu.

All,

The campus is currently experiencing an issue with the systems that connect Rice to the Internet. This is causing a high amount of packet loss for Internet services.  We're in the process of forcing a failover to bypass the affected components.

OIT Networking has completed maintenance on the network switches in the Mudd data center.  Please report any connectivity issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in the Mudd data center.  During this time, network connectivity may be intermittent.  Notification will be sent a completion.

IT Networking has completed the maintenance in FEP, South Plant and Central Plant.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing a planned maintenance on the DHCP service for FEP, South Plant and Central Plant. Notification will be sent at completion.

The planned OnBase Maintenance has been cancelled due to an unexpected technical difficulty. All OnBase services are up and running normally.

OIT Networking has completed the maintenance on the network switches in Mudd data center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Mudd data center.  Notification will be sent at completion.

Planned Major OnBase Maintenance started at 8 pm on 9/15/2017. All OnBase services are currently unavailable. The maintenance is expected to complete at 8 pm on 9/17/2017.

OIT Networking has completed maintenance on the internal firewalls. Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the internal firewalls. During this time, connectivity may be intermittent. Notification will be sent at completion.

OIT Networking has completed the maintenance on the Core link located in the BRC.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the Core link located in the BRC. Notification will be sent at completion.

The issue that caused sporadic access to Google's G-Suite set of applications (Drive, Sheets, Focs, etc.) has been resolved. If you are still experiencing issues connecting to the G-Suite apps, please contact the Help Desk at helpdesk@rice.edu or at #4357.

We are experiencing sporadic issues accessing Google's G-Suite set of applications...especially Google Drive, Sheets, Slides and Docs.  We are currently working with Google to rectify the problem.  If you are experiencing issues connecting to the G-Suite apps, please contact the Help Desk at helpdesk@rice.edu or at #4357.