Blog from September, 2017

Maintenance on the campus telephone system has been completed.  If any issues are experienced, please contact the Help Desk at x4357.  Thank you.

The scheduled campus wireless network upgrade and maintenance completed at 5:00 am.  This work included a firmware upgrade (bug fixes and related enhancements) and some configuration changes that should help the wireless network provide a better experience for most client equipment. Part of the challenge with wireless networking is that techniques that improve services for many devices can also reduce the ability for some other devices to connect, so if you or someone you know  has any issues connected to Rice Owls, Rice Visitor, or eduroam after this maintenance work, please let us know.

You can do so by contacting the OIT Helpdesk via email to help@rice.edu or via the web at https://helpdesk.rice.edu. If you would prefer to go stratight to logging a ticket for support, visit https://oit.rice.edu/request-help.

Thank you for your patience and support while we implement these changes to improve wireless services.

Planned maintenance on the campus telephone system will begin at 5am, resulting in a brief service outage during this work.  Essential campus numbers will be rerouted and operational during this maintenance period.  A notice will follow upon completion of this work.

The scheduled campus wireless network upgrade will be starting shortly at 2:00 am (Saturday, 9-30-2017).  The work will involve several restarts of the wireless network and will be complete by 5:00 am.  During this time, you may experience intermittent wireless service.  A notice will be posted to OIT-Alerts when wireless services are returned to normal operations.

ITSO finished maintenance on the Palo Alto Networks IPS in the PDC.  Please report any issues to the Help Desk (x4357).

OIT Networking has completed maintenance on the network equipment in Duncan Hall.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on some network equipment in Duncan Hall. Notification will be sent at completion.

ITSO will be performing maintenance on the Palo Alto Networks IPS in the PDC.  Notification will be sent at completion.

ITSO has completed maintenance on the Palo Alto Networks IPS in Mudd and the PDC.  Please report any issues to the Help Desk (x4357).

ITSO will be performing maintenance on the Palo Alto Networks IPS in Mudd and the PDC.  During this time network connectivity may be intermittent.  Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in Pod A of the primary data center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Pod A.  During this time network connectivity may be intermittent.  Notification will be sent at completion.

This morning, one of the pathways that Rice uses to connect to the Internet failed to operate properly.  Because it did not completely fail, the automatic switching of traffic flows to our other links did not occur.  Networking manually bypassed the affected equipment and Internet services are now working properly again.  If, however, you find something is not working as expected, please contact the OIT Helpdesk at 713-348-HELP or email help@rice.edu.

All,

The campus is currently experiencing an issue with the systems that connect Rice to the Internet. This is causing a high amount of packet loss for Internet services.  We're in the process of forcing a failover to bypass the affected components.

OIT Networking has completed maintenance on the network switches in the Mudd data center.  Please report any connectivity issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in the Mudd data center.  During this time, network connectivity may be intermittent.  Notification will be sent a completion.

IT Networking has completed the maintenance in FEP, South Plant and Central Plant.  Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing a planned maintenance on the DHCP service for FEP, South Plant and Central Plant. Notification will be sent at completion.

The planned OnBase Maintenance has been cancelled due to an unexpected technical difficulty. All OnBase services are up and running normally.

OIT Networking has completed the maintenance on the network switches in Mudd data center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Mudd data center.  Notification will be sent at completion.

Planned Major OnBase Maintenance started at 8 pm on 9/15/2017. All OnBase services are currently unavailable. The maintenance is expected to complete at 8 pm on 9/17/2017.

OIT Networking has completed maintenance on the internal firewalls. Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the internal firewalls. During this time, connectivity may be intermittent. Notification will be sent at completion.

OIT Networking has completed the maintenance on the Core link located in the BRC.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the Core link located in the BRC. Notification will be sent at completion.

The issue that caused sporadic access to Google's G-Suite set of applications (Drive, Sheets, Focs, etc.) has been resolved. If you are still experiencing issues connecting to the G-Suite apps, please contact the Help Desk at helpdesk@rice.edu or at #4357.

We are experiencing sporadic issues accessing Google's G-Suite set of applications...especially Google Drive, Sheets, Slides and Docs.  We are currently working with Google to rectify the problem.  If you are experiencing issues connecting to the G-Suite apps, please contact the Help Desk at helpdesk@rice.edu or at #4357.