Blog from October, 2017

The Grouper application has been upgraded successfully. Please contact helpdesk@rice.edu with any issues.

The scheduled upgrade for the Grouper web application and database will begin at 8:00am. The web application will be unavailable briefly during part of the upgrade.

ITSO finished maintenance on the Palo Alto Networks IPS in the PDC and Mudd.  Please report any issues to the Help Desk (x4357)

ITSO will be performing maintenance on the Palo Alto Networks IPS in the PDC and Mudd.  Notification will be sent at completion.

The brief wireless network maintenance is now complete.  If wireless do not appear to be working normally for you, or if you have any questions about the changes that were made, please contact the OIT Helpdesk via email to helpdesk@rice.edu, or via the web at https://oit.rice.edu/request-help.  If you have an urgent issue regarding wireless, please contact the OIT Network Operations Center at 713-348-4989 this weekend between 7:00 am and 7:00 pm (Saturday and Sunday).

The brief wireless network maintenance is now complete.  If wireless do not appear to be working normally for you, or if you have any questions about the changes that were made, please contact the OIT Helpdesk via email to helpdesk@rice.edu, or via the web at https://oit.rice.edu/request-help.  If you have an urgent issue regarding wireless, please contact the OIT Network Operations Center at 713-348-4989 this weekend between 7:00 am and 7:00 pm (Saturday and Sunday).

This morning, between 5:00 am and 6:00 am, while we make some configuration changes to improve service, there will be a couple of very brief disruptions of the Rice Owls and eduroam wireless networks.  We will send an OIT-Alert when the work is complete.

OIT Networking has completed the maintenance on I2 (Internet2) connection.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing a planned maintenance on the primary link to Internet2. No impact should be seen as traffic will be routed to the redundant path. Notification will be sent at completion.

The planned OnBase maintenance has been completed. OnBase is up and running normally. If you experience any issues related to OnBase, please send an email to helpdesk@rice.edu, or call 713-348-HELP (4357).  Thank you.

The planned OnBase maintenance has started at 9 pm on 10/13/2017. OnBase services are currently unavailable. The maintenance is expected to complete at 8 pm on 10/15/2017. Notification will be sent at completion.

OIT Networking completed maintenance on the internal firewalls at 6am.  Network connectivity has been confirmed.  We will continue to monitor throughout the weekend. Please report any issues to the Help Desk (x4357) or Operation (x6989).

OIT Networking will be performing maintenance on the internal firewalls.  During this time, network connectivity may be intermittent.  Notification will be sent at completion.

The Shibboleth software upgrade has been completed successfully.

The Shibboleth software providing single sign-on for campus will be upgraded starting at 8pm. No disruption of service is expected.

The fiber splicers completed the last of the almost 360 splices at 8:30 am this morning, and the last of the affected buildings came back on-line.  Our monitoring systems show that the network and phone services has been fully restored.  If you find that anything is not performing as expected, please contact the OIT Helpdesk at 713-348-HELP.

Since update #2, the repair team had a breakthrough that has improved the timeframe for the completion of the repair. If the spicing work continues as it is currently progressing, full restoration of services should now be achieved by 9:00 am.  The following buildings and services are now showing to be back on-line:

  • Rice Village Apartments
  • Media Center
  • Soccer stadium

The following remain off-line:

  • Reckling Park
  • Chaucer Building
  • Rice Children’s Campus
  • Greenbriar Building
  • Police Department
  • Delivery Services
  • NROTC
  • Football Stadium (not Brian Patterson)
  • KTRU's broadcast tower (located on stadium)
  • All parking gates west of Alice Pratt Brown

 

 

The fiber cable repair is not yet complete. The team ran into some additional challenges with the preparing the 2nd half of the repair. Unfortunately, due to this, the current estimate for completion is now 10:30 am.

Rice Networking confirmed earlier tonight that we did experience a fiber optic cable cut between Wiess College and Tudor Fieldhouse. Our fiber repair team is on-site and will be working through the night to install a new segment of cable to restore services. If work proceeds as expected, services should be fully restored before 6:00 am on Friday. The following buildings and services remain off-line:

  • Reckling Park
  • Chaucer Building
  • Rice Children’s Campus
  • Greenbriar Building
  • Media Center
  • Police Department
  • Delivery Services
  • NROTC
  • Rice Village Apartments
  • Soccer Stadium
  • Football Stadium (not Brian Patterson)
  • KTRU's broadcast tower (located on stadium)
  • All parking gates west of Alice Pratt Brown

An update will be sent by 6:00 am.

We have just detected a probable fiber cut on campus.  As a result of it, the following buildings are currently off-line for all data services and potentially some telephone services:

  • Reckling Park
  • Chaucer Building
  • Rice Children’s Campus
  • Greenbriar Building
  • Media Center
  • Police Department
  • Rice Village Apartments
  • Soccer Stadium
  • Football Stadium (not Brian Patterson)

Staff is en-route to investigate and begin appropriate repairs.

 

OIT Networking has completed the maintenance in RMC, Lovett Hall, Jones Graduate School of Business and Gibbs Recreation and Wellness Center. Users may need to reboot their machines.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing a planned maintenance on the DHCP service for RMC, Lovett Hall, Jones Graduate School of Business and Gibbs Recreation and Wellness Center. Notification will be sent at completion.

ITSO finished maintenance on the Palo Alto Networks IPS in the PDC.  Please report any issues to the Help Desk (x4357).

ITSO will be performing maintenance on the Palo Alto Networks IPS in the PDC.  Notification will be sent at completion.