Blog from December, 2017

Request Tracker RT problem ticket system maintenance is complete. 

 

All queued email has been delivered and new tickets created.

If you have issues, send email to help@rice.edu for assistance or call

Operations at 7813.348.4989

The Request Tracker (RT) problem ticketing system will down for maintenance and an upgrade

on Saturday,  12/16/17 from 08:00 till 12:00

 

Users will have no access to  https://help.rice.edu during the maintenance.

Any email sent to help@rice.edu will be held and delivered after maintenance has completed.

If you have an urgent issue, please call OIT Operations at 713.348.4989 to speak with an operator.

Thank you for your patience.

Network Maintenance (Palo Alto Networks) (Complete) ITSO finished maintenance on the Palo Alto Networks IPS in the PDC. Please report any issues to the Help Desk (x4357).

Network Maintenance (Palo Alto Networks) ITSO will be performing maintenance on the Palo Alto Networks IPS in the PDC and Mudd. Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in the Moody Center.  Users may need to reboot their workstations.  Please report any issues to the Help Desk (x4357). 

OIT Networking will be performing maintenance on the network switches in the Moody Center.  During this time network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in the Media Center.  Please report any issues to the Help Desk (x4357). 

OIT Networking has completed the maintenance on Legacy RiceNet 2 devices in the data center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in the Media Center.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking will be performing a maintenance on Legacy RiceNet 2 devices in the data center.  Notification will be sent at completion.

OIT Networking has completed the planned maintenance on the DHCP service for the Annex, IBC Building and Huff House. If you experience connectivity issues, please contact the OIT Help Desk at 713-348-HELP (4357).

OIT Networking will be performing a planned maintenance on the DHCP service for the Annex, IBC Building and Huff House which will result in a brief service outage. Users may need to reboot their workstations. If you experience connectivity issues, please contact the OIT Help Desk at 713-348-HELP (4357). Notification will be sent at completion.

 

 

OIT Networking has completed maintenance on the network switches in Central and South Plants.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in the Central and South Plants.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in the Facilities main building and shops. Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in the Facilities main building and shops.  During this time, connectivity may be intermittent.  Notification will be sent at completion.

Power has been restored at the Rice Graduate Apartments. Network connectivity has been verified. Please report any issues to the Help Desk (x4357).

The Rice graduate apartments facility is experiencing a power outage.  Centerpoint has been notified.  The estimated time for power restoration is 3 hours.  Notification will be sent when network services have been restored.

The issues causing the VPN service to fail have been resolved.  If you continue to experience issues with VPN, please contact the Help Desk at helpdesk@rice.edu or at #4357.

We are currently experiencing issues with VPN access to the Rice network.  OIT staff is investigating the problem now and we hope to have it back online shortly.

OIT Networking has completed the maintenance on the Firewall in Mudd Data Center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the Internal Firewall.  Notification will be sent at completion.