The Request Tracker (RT) problem ticketing system will down for maintenance and an upgrade
on Saturday, 12/16/17 from 08:00 till 12:00
Users will have no access to https://help.rice.edu during the maintenance.
Any email sent to firstname.lastname@example.org will be held and delivered after maintenance has completed.
If you have an urgent issue, please call OIT Operations at 713.348.4989 to speak with an operator.
Thank you for your patience.