Blog from May, 2018

OIT Networking has completed maintenance on the network switches that service the BRC floors 3-5. Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches that service the BRC floors 3-5.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking has completed the planned maintenance on the LOM switch in PDC Pod-A. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on the LOM switch in PDC Pod-A. Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in Oshman Design Kitchen and 1st & 2nd floor of BioScience building.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Oshman Design Kitchen and 1st and 2nd floor of BioScience building.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking will be performing a planned maintenance on the campus wireless network. The maintenance will begin at 11:15 PM and conclude at 1 AM. If you experience connectivity issues after the maintenance window, please contact the OIT Help Desk at 713-348-HELP (4357).

 

The subject of the email is: Date Issued: 05/25/2018
The email text is: 
Date Issued: 05/25/2018
Ticket No: 2991029
Hello,

           Request Granted- As you have requested, your Rice University Account will be suspended shortly.

The message then presents a link that takes you to a Qualtrics warning page. This link has already been blocked by OIT Security. Delete the message.
If you submitted your credentials, change your password. You'll find instructions for changing your passwords on the Rice OIT KnowledgeBase website. 

There is a new Phishing message with subject: Fwd: Unpaid invoice [ID:XXXXX] (Where XXXXX is a random number)

This phishing email is pretending to be an invoice with a .iqy attachment. Do not open attachment and delete the message. If you clicked on the attachment, please contact the Help Desk at #4357 or at helpdesk@rice.edu for assistance.

Thank you

OIT Networking has completed the planned maintenance on Mudd building core router. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on Mudd building core router. Notification will be sent at completion.

OIT Networking has completed maintenance on the network switches in Herzstein Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Herzstein Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

The Philo support team acknowledge that they made an accidental error when making a change to our service.  They have corrected it, and rice.philo.com is now working properly.

Philo IPTV Outage

The Philo IPTV service is currently unavailable on campus.  This is a managed service from Philo, so we have opened a support case with them to investigate.  An update will be posted to OIT-Alerts as soon as we know the root cause or have a solution deployed.

OIT Networking has completed maintenance on the network switches in Anderson Continuing Studies.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Anderson Continuing Studies.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking will be performing a planned maintenance on the the wireless network in the Mudd Lab building. The maintenance will begin at 11:20 PM and conclude at 1 AM. If you experience connectivity issues after the maintenance window, please contact the OIT Help Desk at 713-348-HELP (4357).

OIT Networking is investigating some intermittent connection issues following the maintenance on the PDC Pod-A this morning. Some examples include - delays in sending email or failures logging into docs.rice.edu. Please contact OIT Network Operations at 713-348-4989 for any on-going issues.

OIT Networking has completed the planned maintenance on the PDC Pod-A. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance in PDC Pod-A. Notification will be sent at completion.

OIT Networking has completed maintenance on the network switch in Allen Center.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the Allen Center 4th floor network switch.  During this time, network connectivity will be unavailable.  Notification will be sent at completion.

 

OIT Networking has completed maintenance on the network switches in Keck Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking has completed the planned maintenance on BioScience core router. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing maintenance on the network switches in Keck Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.

OIT Networking will be performing a planned maintenance on BioScience core router. Notification will be sent at completion.

OIT Networking has completed the planned maintenance on Mudd distribution router 4. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on Mudd distribution router 4. Notification will be sent at completion.

We experienced a short network interruption in some buildings this morning.  We know that Hermann Brown, the Mudd building and the FE&P main building were affected.  If you reboot your device, it should come back online after the reboot.  If you continue to have issues, please contact the Help Desk at #4357 or email them at helpdesk@rice.edu for assistance.

OIT Networking has completed the planned maintenance on the Baker College, Brown College and Martel College distribution routers. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on the Baker College, Brown College and Martel College distribution outers. Notification will be sent at completion.

OIT Networking has completed the planned maintenance on the Cox Engineering distribution routers. Users are advised to reboot their workstations. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on the Cox Engineering distribution routers. Notification will be sent at completion.

OIT Networking has completed the planned maintenance on the Baker College, Brown College and Martel College distribution routers. Please contact the OIT Help Desk at 713-348-HELP (4357) for any issues.

OIT Networking will be performing a planned maintenance on the Baker College, Brown College and Martel College distribution outers. Notification will be sent at completion.

A phishing message with the Subject: Important Notice from Employee Portal is NOT a legitimate email.
If you clicked on the link and provided any of the following information, NetID/Password and/or Esther UserID/Password, you should your password for your NetID and Esther.

Don't forget to change your password on any devices where you login with your Rice credentials, such as cell phone, laptop, etc.

If you need further assistance, email helpdesk@rice.edu

OIT Networking has completed maintenance on the network switches in Herman Brown Hall.  Users are advised to reboot their workstations.  Please report any issues to the Help Desk (x4357).

OIT Networking will be performing maintenance on the network switches in Herman Brown Hall.  During this time, network connectivity will be intermittent.  Notification will be sent at completion.