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Mail form
destinationrt@help.rice.edu

File a Helpdesk Ticket with the Center for Research Computing

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This form is for requesting help with shared research computing resources managed by the Center for Research Computing. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

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valueResearch Computing
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nameStatus
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namefrom
valueformuser@rice.edu
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Email address for all ticket correspondence. Use your netid@rice.edu for best results:

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Subject Line

(Short description of problem that will show up in emails as the Subject line)

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Regarding


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nameRegarding
Mail option
valueBiou
Blue Biou
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valueDavinci
DAVinCI
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valueBlueGeneQ
BlueGene/Q
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valueNOTS
NOTS
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valuePowerOmics
PowerOmics
Mail option
valueXSEDE
TeraGrid/XSEDE
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valueMatlab
Matlab Issues on the Clusters
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valueAccounts
Cluster Login Accounts
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selectedtrue
valueMisc
None of the above
 

Describe the problem.

Tip

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue
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valueThis is a description of the request.
requiredtrue
 

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Your request has been submitted.

A member of the CRC will respond to your request within two business days.