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Cluster or Subject (if applicable):
Mail form
destinationrt@help.rice.edu

File a Helpdesk Ticket with the Center for Research Computing

Support Group

Tip

This form is for requesting help with shared research computing resources managed by the Center for Research Computing Support Group. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

Note

Please note that all fields are required.

Note

A member of RCSG will reply to your request within two business days.

 

 

Mail input
nameQueue
valueIT: ARC RCSGResearch Computing
typehidden
Mail input
nameStatus
valuenew
typehidden
Mail input
namefrom
valueformuser@rice.edu
typehidden

Email address for all ticket correspondence. ( Use your netid@rice.edu for best results):

mail-

textarea

input
cssStylewidth:

200px;height: 15px

20em
validationemail
nameRequestor
requiredtrue

 

typetext

Subject Line

(Add a short description of problem that will show up in emails as the Subject line after "CRC - ")

mail-
textarea
input
cssStylewidth:
600px;height: 15px
40em
nameSubject
value
A quick subject line description of the problem.
CRC -
requiredtrue

 
typetext

Regarding


Mail select
nameRegarding
SUG@R
Mail option
selectedtrue
valueSugar
Accounts
Cluster Login Accounts
Mail option
selectedtrue
valueSticDavinci
STICDAVinCI
Mail option
selectedtrue
valueBiouMatlab
Blue BiouMatlab Issues on the Clusters
Mail option
selectedvaluetrueNOTS
NOTS
Mail option
valueDavinciORION
DAVinCIORION
Mail option
selectedtrue
valueXSEDEPowerOmics
TeraGrid/XSEDEPowerOmics
Mail option
selectedtrue
valueMatlabrdf
MatlabRequest Issuesan onRDF-Isilon theNetwork Clustersshare
Cluster Login Accounts
Mail option
selectedtrue
valueAccounts
XSEDE
XSEDE
Mail option
selectedtrue
valueMisc
None of the above
Description of  

Describe the problem.

Note

Please enter more than one line of text below to describe your issue, or your request will be blank

Tip

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue
Mail textarea
cssStylewidth: 600px70em;height: 600px25em
nameContent
valueThis is a description of the request.
requiredtrue
 

mail-captcha

mail-submit

Mail success
renderwiki
Tip
titleThank you for submitting this request.
 
velocity

Your request has been submitted.

A member of the CRC will respond to your request within two business days.