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Mail form
destinationrt@help.rice.edu

File a Helpdesk Ticket with the Center for Research Computing

Support Group

Tip

This form is for requesting help with shared research computing resources managed by the Center for Research Computing Support Group. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

Info

Due to a temporary problem with the new version of Confluence, you must log in to submit a ticket through this form or else you will get an error about captchas. Please either log in or visit http://helpdesk.rice.edu/

 

 

Mail input
nameQueue
valueIT: ARC RCSGResearch Computing
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nameStatus
valuenew
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namefrom
valueformuser@rice.edu
typehidden

Email address for all ticket correspondence. ( Use your netid@rice.edu for best results):

mail-

textarea

input
cssStylewidth:20em
validationemail
nameRequestor
requiredtrue

 

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Subject Line

(Short Add a short description of problem that will show up in emails as the Subject line after "CRC - ")

mail-
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cssStylewidth:
600px;height: 15px
40em
nameSubject
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A quick subject line description of the problem.
CRC -
requiredtrue
 
typetext

Regarding


Mail select
nameRegarding
SUG@R
Mail option
valueSugar
Accounts
Cluster Login Accounts
Mail option
valueSticDavinci
STICDAVinCI
Mail option
valueBiouMatlab
Blue BiouMatlab Issues on the Clusters
Mail option
valueDavinciNOTS
DAVinCINOTS
Mail option
valueBlueGenePORION
BlueGene/P ORION
Mail option
valueXSEDEPowerOmics
TeraGrid/XSEDEPowerOmics
Mail option
valueMatlabrdf
MatlabRequest Issuesan onRDF-Isilon theNetwork Clustersshare
Cluster Login Accounts
Mail option
valueAccounts
XSEDE
XSEDE
Mail option
selectedtrue
valueMisc
None of the above
Description of  

Describe the problem.

Note

Please enter more than one line of text below to describe your issue, or your request will be blank

Tip

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue
Mail textarea
cssStylewidth: 600px70em;height: 600px25em
nameContent
valueThis is a description of the request.
requiredtrue
 

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Mail success
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Your request has been submitted.

A member of the RCSG CRC will respond to your request within two business days.