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Mail form
destinationrt@help.rice.edu

File a Helpdesk Ticket with the Center for Research Computing

Support Group

Tip

This form is for requesting help with shared research computing resources managed by the Center for Research Computing Support Group. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

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Due to a temporary problem with the new version of Confluence, you must log in to submit a ticket through this form or else you will get an error about captchas. Please either log in or visit http://helpdesk.rice.edu/

 

 

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nameQueue
valueIT: ARC RCSGResearch Computing
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valueformuser@rice.edu
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Email address for all ticket correspondence. Use your netid@rice.edu for best results:

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Subject Line

(Short Add a short description of problem that will show up in emails as the Subject line after "CRC - ")

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valueCRC -
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Regarding


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nameRegarding
SUG@R
Mail option
valueSugar
Accounts
Cluster Login Accounts
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valueSticDavinci
STICDAVinCI
Mail option
valueBiouMatlab
Blue BiouMatlab Issues on the Clusters
Mail option
valueDavinciNOTS
DAVinCINOTS
Mail option
valueBlueGenePORION
BlueGene/P ORION
Mail option
valueXSEDEPowerOmics
TeraGrid/XSEDEPowerOmics
Mail option
valueMatlabrdf
MatlabRequest Issuesan onRDF-Isilon theNetwork Clustersshare
Cluster Login Accounts
Mail option
valueAccounts
XSEDE
XSEDE
Mail option
selectedtrue
valueMisc
None of the above
 

Describe the problem.Please include any relevant error messages and steps to reproduce if applicable.

Tip

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue
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Your request has been submitted.

A member of the RCSG CRC will respond to your request within two business days.