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File a Helpdesk Ticket with the Research Computing Support Group

This form is for requesting help with shared research computing resources managed by the Research Computing Support Group. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

Please note that all fields are required.

A member of RCSG will reply to your request within one to two business days.

Email address for all ticket correspondence. (Use your netid@rice.edu for best results):

Subject Line

Cluster or Subject (if applicable):

Description of problem




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