An automated email from Adobe entitled: “Urgent: Your Adobe serial(s) will expire Nov 30 2017 – Please contact us ASAP” was sent to some of campus members this morning.  We migrated all of the previous Adobe licenses to our the new Adobe Portal earlier this fall. 

If you have any concerns about your Adobe licensing, contact the Help Desk at 713-348-4357 to verify your license status

Mathmatica License Update

It was recently discovered that the Mathmatica license is set to expire on September 13th.  A new License Key has been generated and will be uploaded to the License Server at 5pm this evening.

Today's maintenance on Storage, Crate and RNAS is complete.

 

Please contact the Help Desk (x4357) if any issues need to be addressed.

 

 

 

Maintenance on the following storage solutions will begin at 8:00am.

  •  Storage.rice.edu (individual storage and department shared storage)
  • Crate (file storage space for researchers)
  •  RNAS (storage solution purchased by departments for archival storage, not research related

OIT will perform rolling reboots.  These services will remain online for most of the maintenance period, with only intermittent connection interruptions.

 

Will be performing needed windows system updates to the central print systems. These updates will require restarting the print systems which will prevent access to print services for a brief period of time (for about 15 minutes).  Any incoming print jobs will be queued up and delivered once the print servers come back online.

This update will affect:

owlprinting.rice.edu

printing.rice.edu

Thank you for your patience and understanding,

Mike Pettway

 

 

The secure shell (SSH) login service for CLEAR has been restored.  The engineers working on it will continue to monitor the issue over the weekend to ensure that it does not fail again.

 

Be aware of the phishing email with the following characteristics…

From: riceinfo@rice.edu <dercelli@utm.edu>

Subject: Rice Alert

Do not respond or take action on this phishing message other than deleting the message.  Phishing is an attempt to criminally and fraudulently acquire private information, such as usernames, passwords, and credit card details by masquerading as trustworthy entity in an electronic communication. Rice OIT will never ask for your User ID or password via email. 

If you suspect that you have received one of these messages and need assistance in disposing of the message or if you accidentally responded to the phishing message, change your password.  If you need additional assistance, contact the Help Desk: helpdesk@rice.edu or 713.348.4357.

 

Regards,

Diane Yee, Assistant Director IT Customer Service

 

IT Security Office has completed maintenance on one of the network security devices on Wednesday, January 13, 2016 from 5:00-7:00pm.  No downtime is expected.

IT Security Office begin performing maintenance on one of the network security devices on Wednesday, January 13, 2016 from 5:00-7:00pm.  No downtime is expected.

Wiki servers upgraded

Both the campus and IT only wikis were upgraded over the weekend to version 3.2.1_01.

Here are some of the new features available to you:

TO: Rice Faculty, Staff, and Students
FROM: The Office of the Vice Provost for Information Technology (IT)
DATE: June 19, 2009
SUBJECT: Reminder: Storage and Telephones offline 12 hours Friday Night

Outages scheduled for Friday, June 19, 2009:

STORAGE
Storage.rice.edu will be unavailable from 7:00 PM Friday until 7:00 AM Saturday. Department shares and user shares will be read only during most of the outage. If you normally use Microsoft Outlook, we recommend using Rice webmail (https://webmail.rice.edu/) during this time.

TELEPHONES
In addition, the entire campus phone system will be unavailable for approximately 12 hours beginning at 7:00 PM Friday until 7:00 AM Saturday. Details are available online (http://www.rice.edu/it/telecom/).

There will be NO telephone service for ANY campus phone, including those in the elevators and those on the emergency communication poles with blue lights. No telephone service means no in-coming calls, no out-going calls, and no voice mail.

Critical Rice offices can be reached through the following contact lines:

RUPD (police) - 713.524.6194
Work Control - 713.942.3628
Central Plant - 713.942.3629

Emergency phones will be unavailable in ALL campus elevators. Elevators will be shut-down for campus use at 5:00 PM on Friday, June 19. Signage will be placed elevators one day prior to the outage reminding everyone of the outage. Elevators will be fully operational by 8:00 AM on Saturday, June 20.

During the telecommunications outage, elevator emergencies should be reported to the external Central Plant number, 713.942.3629.

One of the IT Mail Servers (Cyrus 2) is experiencing problems.  IT is investigating the issue.



This is a test message to illustrate a point for the Town Hall meeting February 19, 2009.

Posted at:  2:16 p.m.  Baker Hall  had a powere "outage" just before 2:00 PM today.   One of the switches (on the first floor) is being stubborn.   Ford some reason, it does not wanting to return to it's normal functionality in a timely manner.   However the incredibly Technical Services and Networking/Telecommunications/Operations personnel are working on it and I sure they will have it working perfectly again in no time flat.      UPDATE: 4:00 p.m. Isn't it wonderful!?   Baker Hall is back up and functional at this time.   Through careful and meticulous research, the Technical Services and Networking/Telecommunications/Operations members found two switchers did not booted properly, and had to be coaxed gently to full operations.  Hermannn Brown also experienced a simultaneious power outage, but everything came back up over they're without incident.  From the FE&P reports, it appears that we lost one phase of the power from Centerpoint for about a very short amount of time, resulting in these issues.  Thank you for your patienc.   Please contact me personnally if you have any questions regards this outage.  Carlyn Chatfield, 713.348.4819, carlyn@rice.edu and have a nice day! (big grin)

IT will be updating the software for DNS lookups* on Friday morning between 7:00 and 7:15 AM. There will be no service outage during this update.

*Translation: A DNS lookup refers to the process of matching the digital, Internet Protocol (IP) address of a computer or server (example: 128.42.5.144) to its host name (help.rice.edu). Most people type in the host name because it is easier to remember, then their local server translates the host name to the digital IP address, which can the be served up on the customer's web browser.