Maintenance is completed on the Request Tracker (RT) Problem system.

 

Any Emails sent to the problem system (helpdesk@rice.edu)  were held during maintenance. That email  has now been delivered to the RT system, and new tickets have been created from them.

 

Any users experiencing an issue connecting to RT at  https://help.rice.edu  after this time, should sent an email

instead to helpdesk@rice.edu.  Or users can call the Help Desk at 9:00 a.m. on Monday, Sept. 15th.

 

Thank you for your patience as we perform important maintenance work on our servers.