Any Emails sent to the problem system (email@example.com) were held during maintenance. That email has now been delivered to the RT system, and new tickets have been created from them.
Any users experiencing an issue connecting to RT at https://help.rice.edu after this time, should sent an email
instead to firstname.lastname@example.org. Or users can call the Help Desk at 9:00 a.m. on Monday, Sept. 15th.
Thank you for your patience as we perform important maintenance work on our servers.