Note this FORM is broken. We are aware and working to fix it. 2018-11-01. Please e-mail the Help Desk directly helpdesk@rice.edu and put "Research Computing" in your subject.

File a Helpdesk Ticket with the Center for Research Computing

This form is for requesting help with shared research computing resources managed by the Center for Research Computing. For all other help issues, e.g. desktop support, please visit http://helpdesk.rice.edu/ instead.

 

 

Email address for all ticket correspondence. Use your netid@rice.edu for best results:

Subject Line

(Short description of problem that will show up in emails as the Subject line)

Regarding


Cluster Login Accounts
DAVinCI
Matlab Issues on the Clusters
NOTS
ORION
PowerOmics
Request an RDF-Isilon Network share
XSEDE
None of the above
 

Describe the problem.

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue
 

Your request has been submitted.

A member of the CRC will respond to your request within two business days.