File a Helpdesk Ticket with the Center for Research Computing

This form is for requesting help with shared research computing resources managed by the Center for Research Computing. For all other help issues, e.g. desktop support, please visit instead.



Email address for all ticket correspondence. Use your for best results:

Subject Line

(Short description of problem that will show up in emails as the Subject line)


Cluster Login Accounts
Matlab Issues on the Clusters
Request an RDF-Isilon Network share
None of the above

Describe the problem.

Please include as much detail as you can, e.g.

  • Rice netID
  • job script
  • exact error messages (text files, cut and paste, even screenshots are all fine)
  • directory your code and scripts are running from
  • steps we can take to reproduce the issue

Your request has been submitted.

A member of the CRC will respond to your request within two business days.